Overview
front desk hotel clerk Jobs in Niagara Falls at Wyndham Fallsview
Education: Secondary (high) school graduation certificate
Experience: 1 year to less than 2 years
or equivalent experience
Work setting
Hotel, motel, resort
Tasks
Register arriving guests and assign rooms
Process group arrivals and departures
Take, cancel and change room reservations
Provide information on hotel facilities and services
Provide general information about points of interest in the area
Investigate and resolve complaints and claims
Exchange foreign currency
Process guests’ departures, calculate charges and receive payments
Balance cash and complete balance sheets, cash reports and related forms
Maintain an inventory of vacancies, reservations and room assignments
Follow emergency and safety procedures
Clerical duties (i.e. faxing, filing, photocopying)
Answer telephone and relay telephone calls and messages
Assist clients/guests with special needs
Contact customers to deliver requested wakeup calls
Provide customer service
Security and safety
Criminal record check
Work Term: Permanent
Work Language: English
Hours: 40 hours per week
Title: front desk hotel clerk
Company: Wyndham Fallsview
Location: Niagara Falls
