Overview
Front Desk Guest Services Agent Jobs in Vancouver, BC at Blue Horizon Hotel
Full job description
The Blue Horizon seeks an energetic and enthusiastic Hotel Front Desk Guest Service Agent to join our team.
We are well located in the heart of Robson Street with its wonderful variety of shops and eateries for every taste and budget. Our 215 spacious guest rooms are all corner rooms with 2 walls of windows from the cruciform shape of the hotel. Our guests enjoy spectacular panoramic views of our beautiful city with the English Bay water view being the favourite.
We value delivering excellent guest service experiences, team work, a respectful workplace and consistent processes.
JOB REQUIREMENTS:
Proven Hotel Front Desk skills and a strong working knowledge of hospitality industry service principles for a hands on position
Strong working knowledge of the local area
Understand the importance of your ability to making meaningful connections with guests, and to have a positive impact on their experience
Able to multi-task, be efficient, respond quickly, make decisions and meet deadlines
WHAT YOU WILL DO:
Provide warm welcome and be able to efficiently check guests in and out
Knowledgeably answer inquiries on hotel services, as well as attractions and services available in the area
Timely action on guest requests
Maintain confidentiality of information
Accurately complete reports and shift deposit
Professional personal appearance
Remain current on room rates, room availability, groups, events to facilitate reservations
Knowledgeable on emergency procedures
Actively participate in creating and maintaining a safe workplace
WHAT WE LOOK FOR:
Experience working at a Hotel Front Desk or similar work environment
Understand the importance of guest service experience
Excellent time management
Adaptable and able to handle multiple priorities
Enthusiastic and focused to exceed guest expectations
Proficient in the use of computers and Microsoft Office
Able to effectively communicate both verbally and in writing
Ability to work independently and as part of a team
Capable of proactive problem solving and decision making
We look forward to hearing from you if you feel you are a good fit to join our team.
We thank everyone for their interest and note that we will only be contacting candidates being considered for the position.
Job Type: Full-time
Salary: $21.48 per hour
Benefits:
Dental care
Discounted or free food
Extended health care
Paid time off
Vision care
Schedule:
8 hour shift
Day shift
Evening shift
Every Weekend
Holidays
Monday to Friday
Morning shift
Supplemental pay types:
Commission pay
Tips
Experience:
Customer service: 1 year (preferred)
Ability to Commute:
Vancouver, BC V6E 1C3 (required)
Ability to Relocate:
Vancouver, BC V6E 1C3: Relocate before starting work (required)
Work Location: In person
Expected start date: 2024-03-01
Title: Front Desk Guest Services Agent
Company: Blue Horizon Hotel
Location: Vancouver, BC
Category:
