Overview
Front Desk – Full Time Jobs in Toronto at Russell Hill Retirement Residence
**PLEASE NOTE THIS IS NOT A SECURITY POSITION**
Reports to: Business Manager
Job Summary:
The successful applicant is responsible for providing a high level of friendly, efficient customer service through the provision of information and special services to enhance the lives of the residents and their guests.
Job Duties:
Responds to requests for information and assistance from residents, families, visitors and addresses their concerns/complaints.
Continuously monitors video surveillance equipment and, where applicable, resident electronic check-in system.
Ensures the smooth and effective operation of main entrance and exit points ensuring a safe, warm and courteous experience for residents and guests.
Ensures that residents, staff and guests complete sign-in/out records.
Creates documents such as menus, flyers, postings, etc.
Arranges the necessary details and staff support for conferences and parties for external groups as required; arranges travel and transportation for residents where necessary.
Performs procedures for reconciliation of resident meal census.
Attends staff meetings and mandatory training, as required.
Perform other duties as assigned.
Performance Requirements:
Follow the principles of “good customer service” and ensure that these values are demonstrated in day to day practices.
Interact effectively with team members, residents, families, visitors, and external service providers.
Demonstrate solid organizational and time management skills.
Adheres to all appropriate workplace regulations, compliances, and legislation regarding health and safety, and Company policies and procedures.
Be continually aware of, and maintain, the highest standards of professionalism by following the Company dress code and/or wearing the Company uniform.
Hours of Work: (2 week cycle – Total 75.00 hrs)
Week 1:
Sat: off Sun: Off Mon: 7-3 Tues: 3-11 Wed: 3-11 Thurs: 3-11 Fri: Off
week 2: Sat: 7-3 Sun: 7-3 Mon: off Tues: 7-3 Wed: 7-3 Thurs: 7-3 Fri: 7-3
Note: shifts may be altered based on operational requirements
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, candidates who require accommodation throughout the application and/or selection processes may contact the Executive Director for assistance.
Job Type: Full-time
Pay: $18.83 per hour
Benefits:
Dental care
Discounted or free food
Extended health care
Paid time off
Vision care
Schedule:
8 hour shift
Holidays
Monday to Friday
Weekends as needed
Application question(s):
How many years of retirement experience do you have?
Work Location: In person
Application deadline: 2024-05-25
Expected start date: 2024-06-03
Title: Front Desk – Full Time
Company: Russell Hill Retirement Residence
Location: Toronto
