Overview
front desk clerk, hotel Jobs in Red Deer at Quality Inn and Suites
- Work Term: Permanent
- Work Language: English
- Hours: 30 to 44 hours per week
- Education: Secondary (high) school graduation certificate
- Experience: Experience an asset
- or equivalent experience
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Work setting - Urban area
- Hotel, motel, resort
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Tasks - Register arriving guests and assign rooms
- Resolve complaints and claims
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Exchange foreign currency
- Process guests’ departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
- Perform light housekeeping and cleaning duties
- Provide customer service
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Security and safety - Criminal record check
-
Work conditions and physical capabilities - Attention to detail
- Standing for extended periods
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Personal suitability - Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player
-
Screening questions - Are you authorized to work in Canada?
- Are you available for shift or on-call work?
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Employment terms options - Shift
- On call
-
Employment terms options - To be determined
- Weekend
-
Support for youths - Offers on-the-job training tailored to youth
- Offers mentorship, coaching and/or networking opportunities for youth
- Provides awareness training to employees to create a welcoming work environment for youth
Title: front desk clerk, hotel
Company: Quality Inn and Suites
Location: Red Deer
