Overview
Front Desk Associate Jobs in Moab, UT at Element Moab
We’re looking for a Front desk associate to assist guests with their requests. Responsibilities include checking in guests, handling their requests, and taking reservations. Hotel Representative for all guests during their shift. Ultimately, you will provide excellent customer service to guests and keep the front desk running smoothly.
Responsibilities:
- Keeping accurate accounts of cash, checks, and credit transactions
- Handling confidential information, including guest records, with a high degree of integrity
- Verifying room charges and rates; verify register has appropriate starting cash
- Managing daily paperwork including occupancy report, guest list, cash drawer summary, balance sheet, account summary, history file, and housekeeping report
- Submitting reports to corporate office as appropriate
- Monitoring room availability
- Blocking rooms and handling guest requests
- Performing and documenting security walks on a regular basis
- Having a thorough knowledge of emergency procedures and implementation of procedures
- Performing duties of a Guest Service Agent: checking in and checking out guests as needed, answering all phone calls professionally, answering any and all questions pertaining to the hotel and operations and/or the local area
- May be required to make management decisions in the manager’s absence
- All other duties as assigned
Requirements:
- Working knowledge of local area information
- Excellent customer service skills with an ability to resolve guest issues in a positive and professional manner
- Must be honest, dependable, and have reliable transportation
- Must be able to stand for several hours without a break
- Experience in Marriott systems preferred
Job Types: Full-time, Part-time
Pay: From $20.00 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Ability to Commute:
- Moab, UT 84532 (Required)
Ability to Relocate:
- Moab, UT 84532: Relocate before starting work (Required)
Work Location: In person
Title: Front Desk Associate
Company: Element Moab
Location: Moab, UT
