Overview
Front Desk Assistant Jobs in Victoria, British Columbia at Pacifica Housing
Title: Front Desk Assistant
Company: Pacifica Housing
Location: Victoria, British Columbia
DescriptionPosition Title:Front Desk Assistant
Posting Number:#24-17
Reports to:Associate Director of Housing
Compensation:$23.27-$25.49/hour
Schedule:8:30am-4:30pm, Monday-Friday (75 hours bi-weekly)
Posting Closing Date:February 20, 2024 at 4pm
Organizational Focus:Pacifica Housing has been providing safe and affordable homes for almost 35 years. We are a rapidly growing organization dedicated to meeting the housing and support needs of our community. As such, we are committed to building our fast-growing team with a culture that supports our people and reinforces our core values of authenticity, leadership, respect, and social justice.
Pacifica is proud to be a Certified Living Wage Employer by The Living Wage for Families Campaign.
Organizational Focus:Pacifica Housing has been providing safe and affordable homes for almost 35 years. We are a rapidly growing organization dedicated to meeting the housing and support needs of our community. As such, we are committed to building our fast-growing team with a culture that supports our people and reinforces our core values of authenticity, leadership, respect, and social justice.
Pacifica is proud to be a Certified Living Wage Employer by The Living Wage for Families Campaign.
Position’s Primary Objectives:The Front Desk Assistant represents Pacifica Housing as the first point of contact at the main office for residents and new applicants for housing, as well as a variety of other visitors.
Participates as a key member of the Supportive Services team responsible for all public facing resident interactions including:
Represents Pacifica Housing as the first point of contact at the reception desk of the main office
Provides front line support to residents and applicants for tenancy
Performs a variety of administrative duties
Key Responsibilities:
Performs reception duties including:
greeting all in-person visitors to the main office and re-directing visitors with appointments to appropriate staff;
answering telephone inquiries that are not routed directly to staff;
sorting and distributing mail and preparing packages for courier dispatch; and
monitoring, ordering and receiving office supplies
Provides front line support to residents and to people seeking housing information including:
working collaboratively with the Resident Services team to ensure information provided to residents and applicants for housing is current and consistent;
providing information and answering questions regarding non-profit housing programs and eligibility requirements;
responding to general inquiries regarding market housing vacancies;
referring ineligible persons to suitable community agencies and resources;
assisting with resident appointments by obtaining basic information, assisting in completing forms and booking appointments with staff;
ensuring current residents are fully aware of Pacifica Housing policies;
receiving Rent Subsidy Applications and ensuring accompanying supporting documentation is complete;
receiving rental payments including debits, Ministry subsidy payments, post-dated cheques; and
preparing Statements of Account for residents
Performs a variety of administrative duties including:
verifying and batching rental payments in the financial system for the attention of Accounting staff;
processing pre-authorized debit (PAD) agreements for rental payments; and
maintaining filing systems and other records
Performs file auditing duti…
