Overview
Front Desk Agent (Part-Time) Jobs in Toronto, Ontario at Accor
Title: Front Desk Agent (Part-Time)
Company: Accor
Location: Toronto, Ontario
Company DescriptionFor over 95 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold – the property’s exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun.
Job DescriptionSpecific Roles and Responsibilities That Create the Essential Toronto Experience:
Provide efficient service in a friendly manner; to assist, register and check-out hotel guests as well as representing in a professional way the company’s values.
Provide effective, fast service in a friendly manner
Check in and out hotel guests according to standards and policies
Answer incoming calls
Monitor for special rates and billing arrangements
Ensure the highest level of guest satisfaction by addressing concerns promptly
Review and prepare for VIP and ALL loyalty members arrivals to ensure flawless check-in experience
Coordinate the storage/delivery of guest mail/messages/packages including the monitoring, processing and distribution thereof
Keep front desk organized, tidied, and sanitized up to ALL Safe policies
Ensure front desk is stocked with essential material
Maintain a professional, neat and well-groomed appearance adhering to Hotel grooming standards
Pass on any guest comments to Assistant Front Office Manager/Manager on Duty
Make certain to be familiar with fire and emergency procedures
Other responsibilities connected with Front Office may be required
Qualifications
Previous front desk/reception experience a strong asset
Must have effective communication skills
Knowledge of Microsoft Windows XP an asset
Knowledge of Micros PMS/Opera an asset
Must have a good command of the English language
Hotel/Hospitality degree or diploma an asset
Available for shift work including weekends and holidays
Physical Aspects Of Position (included But Not Limited To)
Constant standing and walking throughout shift
Frequent lifting and carrying up to 30 lbs
Constant kneeling, pushing, pulling, lifting
Frequent ascending or descending ladders, stairs and ramps
Additional Information
Visa Requirements:
Must provide proof of eligibility to work in Canada.
Job Perks & Benefits
Complimentary meal in our staff cafeteria each shift
Exclusive discounts at Accor branded properties worldwide with our colleague benefit card
Complimentary dry-cleaning services for your work attire
Learning programs tailored to hone your skills and talents
Opportunities to make a meaningful impact by participating in our Corporate Social Responsibility initiatives, including our Sustainability Committee and Diversity, Equity & Inclusion (DEI) Committee
Career advancement opportunities, with pathways to national and international promotions, the opportunities are limitless
Access to our comprehensive benefits package, including extended health, dental, vision benefits; life and disability insurance; pension with company match; and Registered Retirement Savings Program (RRSP) and a Tax-Free Savings Account (TFSA) (for salaried roles)
