Overview
Front Desk Agent-Inuvik, NWT Jobs in Inuvik at Nova Hotels
Our team at Nova Inn Inuvik in Inuvik, NWT is currently looking for a highly motivated individual to fill the position of Front Desk Agent.
Reporting to the Front Office Manager, the Front Desk Agent is responsible for ensuring the satisfaction of all hotel guests by providing exceptional customer service. You are the first impression of the property; you welcome guests in a professional and friendly manner and resolve any guest issues as they come up. Sell rooms to hotel guests who call or come to the desk and ensure that sufficient payment is collected in accordance with hotel policies.
This is a part-time position with the possibility of leading to full-time, the shift includes days, evenings, weekends, and holidays.
Responsibilities and Essential Duties
Follows all established and future front office Standard Operating Procedures.
Provides exceptional, courteous service to customers by adhering to Nova Hotels standards
Communicates effectively with customers, co-workers, and supervisors
Handles difficult guest inquiries and concerns effectively
Demonstrates teamwork by cooperating and assisting at the front desk as needed
Provides courteous, prompt, and accurate inter-hotel communications to staff and customers
Effectively makes and alters reservations within the hotel PMS system
Promptly checks in or checks out guests, with attention to detail and accuracy
Reports, turns in, and/or logs all lost and found items according to established procedures
Utilizes up-selling techniques to maximize profitability.
Performs duties as a key member of the Health & Safety team
Maintain regular attendance as per schedule which will vary according to the occupancy of the hotel
Ensures organization and cleanliness of the front desk area.
Reports all concerns related to Engineering/Maintenance, Health, and Safety, Security or Suspicious circumstances (including smells/sights and sound) immediately to the appropriate leader
Adheres to all Nova Hotels standards, including Hygiene, Health and Safety, and Guest Interactions.
Other projects/duties as assigned.
Qualifications
1-2 years of experience in the hospitality industry is considered an asset.
Experience in PMS, POS, and switchboard considered an asset
Core Competencies
Customer Service Skills
Self-Directed
Conflict Resolution
Computers and Systems Literacy
Planning and Organization
Communication Skills
Benefits
Extended Health Benefits for full-time associates
Employee discount in dining areas
Employee discount at all Nova Hotels properties
We thank all applicants for their interest in this position, however, only those considered for an interview will be contacted.
Title: Front Desk Agent-Inuvik, NWT
Company: Nova Hotels
Location: Inuvik
