Overview
Front Desk Agent/ Concierge/ Night Auditor Jobs in Vancouver at Best Western Premier Chateau Granville Hotel & Suites
Front Desk Agent/ Concierge/ Night Auditor- full time
As a Front Desk Agent with Best Western Premier Chateau Granville Vancouver, you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in Guest room selection and knowledge of the hotel will ensure our Guest have a lasting memory of their visit.
Summary of Responsibilities
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
· Consistently offer professional, friendly and engaging service
· Greet, check in and settle guest accounts while ensuring all service standards are followed
· Assist guests regarding hotel facilities in an informative and helpful way
· Respond to each Guest who approaches the Reception Desk
· Accurately registers all guests arriving at the hotel in compliance with hotel credit and identification policy.
· Performs credit card verification’s; when declined contacts guest for alternative payment arrangements.
· Room block all VIP’s, group and special requests. Ensures that the VIP list and room service requisitions are accurate and complete, then distributes.
· Operates the front office computer system, posts all guests charges and payments, incurred during the shift and balance shift totals by department to backup documents.
· Prepares guest keys using key envelopes and/or room slips.
· Ensures all guest registration cards and credit cards are correctly completed and filed by room number.
· Checks all credit cards using point-of-sale authorization terminals and cancellation bulletins and obtains authorization for those accounts which have exceeded house floor limits.
· Maintains cashier float as supplied, provides currency exchange for guests and efficiently prepares cash deposit.
· Reports overages and shortages on a daily basis. Responsible to present and/or return float intact upon request.
· Communicates with housekeeping in order to deal with early check-ins, late check-outs, day rooms, unexpected departures, stayovers and room changes.
· Issues and controls safety deposit boxes to guests in accordance with hotel procedures.
· Mails any delayed guest charge receipts.
· Assists with room reservations and switchboard operation when necessary.
· Works to attain the best occupancy and average daily rate possible, assessing the guests and attempting to upsell.
· Reports to supervisors any guest complaints or security issues.
· Records and enters all wake-up calls and ensures they are given at the correct time to the correct room.
· Reports any equipment malfunction, emergency situations or suspicious persons to the supervisor.
· Handle all guests inquiry or complaints in an efficiently and reports any guest complaints to supervisor immediately if he/she cannot handle it personally.
· Ensures guest satisfaction.
· Follow all safety policies
· Other duties as assigned.
· Follow department policies, procedures and service standards
-Must be able to lift 60 pounds
Requirements:
· Minimum of 1 years’ experience in Hotel Front Desk role
· Knowledge PMS system is preferred
· Weekend availability and flexible working hours
· Strong analytical abilities, detail oriented and able to multitask
· High school or college diploma in Hospitality or Tourism an asset
· Advanced knowledge of Excel & Microsoft Office
· Proficient in English (verbal and written), second language an asset
· Must possess a professional presentation
· Strong interpersonal and problem solving abilities
· Highly responsible & reliable
· Ability to work well under pressure in a fast paced environment
· Ability to work cohesively with fellow colleagues as part of a team
· Ability to focus attention on guest needs, remaining calm and courteous at all times
· Available for shift work and weekends.
· Frequent standing and walking throughout shift
Benefits:
Dental care
Extended health care
On-site parking
Paid time off
Vision care
Schedule:
8 hour shift
Day shift
Holidays
Night shift
Weekend availability
Supplemental pay types:
Overtime pay
Tips
Application question(s):
Must be available to work evenings, weekends, and holidays.
Must be able to work full time
Experience:
Hotel: 1 year (required)
Job Type: Full-time
Pay: $21.04 per hour
Expected hours: 40 per week
Benefits:
Company pension
Dental care
Discounted or free food
Extended health care
On-site parking
Vision care
Wellness program
Schedule:
8 hour shift
Day shift
Evening shift
Every Weekend
Holidays
Morning shift
Night shift
Overtime
Supplemental pay types:
Commission pay
Overtime pay
Tips
Application question(s):
Able to work full time weekends, evening and Holidays? Able to work unrestricted?
Experience:
Front Desk Hotel: 1 year (required)
Work Location: In person
Title: Front Desk Agent/ Concierge/ Night Auditor
Company: Best Western Premier Chateau Granville Hotel & Suites
Location: Vancouver
