Overview
Front Desk Agent Jobs in Vancouver at Riviera Hotel on Robson
Greeting guests upon their arrival and providing a hospitable welcome.
Receiving calls, conducting room reservations, and verifying existing bookings.
Collects payments by accepting cash, check, or charge payments from customers; and makes change for cash customers.
Responds to customer inquiries and requests in a timely, friendly, and efficient manner.
Managing the hotel’s inventory of reservations, room assignments, and vacancies
Greeting guests, checking them into rooms, assisting with check-outs, and providing guests with important information
Answering phones, scheduling wake-up calls, and assisting with reservation requests
Responding to guest inquiries, complaints, and concerns
Balancing cash drawers, record errors, and reconcile receipts
Promoting hotel services and features
Experience & Skills
Experience in customer service or hospitality (Preferred)
Excellent communication skills
Good problem-solving skills
Ability to multitask
Flexible in rotational shifts including night
Job Types: Full-time, Permanent
Pay: $21.00-$23.00 per hour
Expected hours: 48 per week
Flexible Language Requirement:
French not required
Schedule:
Day shift
Evening shift
Morning shift
Night shift
Experience:
Hotel: 2 years (preferred)
Work Location: In person
Title: Front Desk Agent
Company: Riviera Hotel on Robson
Location: Vancouver
