Overview
Front Desk Agent Jobs in Banff, AB at Douglas Fir Resort & Chalets
Full job description
Staff Incentives
$2.00 per hour housing allowance if you do not need staff housing
$13/night staff housing (if available)
Use of Hotel Amenities
Health Benefits after 6 months of employment
Affordable Staff Housing (while available)
Friends and Family rates at the hotel
GUEST SERVICE ASSOCIATE DUTIES AND RESPONSIBILITIES:
Must have 1 year of Hotel Front Desk experience
Register guests and assigns rooms. Accommodates special requests whenever possible.
Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
Knows room locations, types of rooms available, and room rates.
Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
Knows the location and types of available rooms as well as the activities and services of the property.
Process guest check-outs.
Performing cashier related functions like posting charges to guest accounts.
Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
Uses proper telephone etiquette.
Reports any unusual occurrences or requests to the manager or assistant manager.
Knows all safety and emergency procedures,
Maintains the cleanliness and neatness of the front desk area.
Benefits:
Extended health care
Dental care
Life insurance
Job Types: Full-time, Permanent
Salary: $17.50 per hour
Benefits:
Extended health care
Schedule:
8 hour shift
Work Location: In person
Title: Front Desk Agent
Company: Douglas Fir Resort & Chalets
Location: Banff, AB
Category:
