Overview
Front Desk Agent Jobs in Fort Saskatchewan, AB at Holiday Inn Express and Suites
Full job description
*** We appreciate all applicants, however, only application with valid work authorization in Canada will be considered.
Located at the city center of Fort Saskatchewan, this renowned Hotel is a fantastic opportunity for you to get started in the fast-growing hospitality industry! We strive for the highest degree of professionalism, efficiency, and a memorable experience to ensure 100% guest satisfaction.
We are a passionate, and growing team, and are looking for energetic, enthusiastic professionals with interests in hospitality to join our Front Desk team.
As a Front Desk Agent, you understand the importance of an efficient and welcoming check-in experience for our guests, and are committed to going above and beyond to make guests stay memorable. With your engaging smile, warm personality and customer service focus, you will be empowered to deliver on our mission of “Creating a memorable experience for our guests”.
This could you be your launch pad to advance your career in hospitality!
Duties & Responsibilities:
Check guests in and out of the hotel with warm and engaging service
Follows check in and out procedures, ensuring mandatory details are covered while building genuine rapport + relationships with guests
Greet guests, and acknowledge guests waiting in line
Ensure all phones are answered promptly with good etiquette
Ensure all aspects of room reservation protocol are followed, including bookings, confirmations + cancellation policies
Respond to all guest requests in a timely manner, and follow-up with guests for 100% satisfaction
Help guests, assist, and provide information (e.g. hotel policy, directions, places to eat, etc.).
Communicates effectively with the Housekeeping staff to facilitate room turnover
Responsible for monitoring hotel lobby cleanliness and maintaining high standards of cleanliness
Other duties as assigned
Qualifications:
Previous hotel or guest service experience is preferred
Training will be provided to the right candidate
Good communication skills, and fluent in English
Detail oriented and an experienced problem solver
Able to multi-task and handle multiple priorities
A team player with a positive attitude
Post-secondary education in a hospitality program is an asset
Benefits:
Opportunities for advancements
Flexible schedule
Employee discount rates
Job Types: Full-time, Part-time
Job Types: Full-time, Part-time
Benefits:
Dental care
Extended health care
Flexible schedule
On-site parking
Schedule:
Evening shift
Monday to Friday
Morning shift
Night shift
Weekends as needed
Ability to Commute:
Fort Saskatchewan, AB T8L 0N6 (required)
Ability to Relocate:
Fort Saskatchewan, AB T8L 0N6: Relocate before starting work (required)
Work Location: In person
Title: Front Desk Agent
Company: Holiday Inn Express and Suites
Location: Fort Saskatchewan, AB
Category:
