Overview
front desk agent Jobs in Banff, AB at Royal Canadian Lodge Banff
Full job description
Education: No degree, certificate or diploma
Experience: Experience an asset
Tasks
Register arriving guests and assign rooms
Process group arrivals and departures
Take, cancel and change room reservations
Provide information on hotel facilities and services
Provide general information about points of interest in the area
Investigate and resolve complaints and claims
Process guests’ departures, calculate charges and receive payments
Maintain an inventory of vacancies, reservations and room assignments
Follow emergency and safety procedures
Clerical duties (i.e. faxing, filing, photocopying)
Answer telephone and relay telephone calls and messages
Assist clients/guests with special needs
Handle wake-up calls
Perform light housekeeping and cleaning duties
Provide customer service
Work conditions and physical capabilities
Attention to detail
Fast-paced environment
Overtime required
Standing for extended periods
Work under pressure
Personal suitability
Client focus
Dependability
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Flexibility
Judgement
Organized
Reliability
Team player
Financial benefits
Group insurance benefits
Other benefits
Other benefits
Work Term: Permanent
Work Language: English
Hours: 30 to 40 hours per week
Title: front desk agent
Company: Royal Canadian Lodge Banff
Location: Banff, AB
Category:
