Overview
Front Desk Agent Jobs in Stratford at The Windsor Hotel
Hoco Hotels is seeking a Front Desk Agent for The Windsor Hotel in Stratford, Ontario to work the AM (7-3) or PM (3-11) shift
Key Job Responsibilities
Greeting all guests with enthusiasm and prepared to provide information regarding all aspects of what The Windsor and The Stratford Hotel has to offer.
Ensures all aspects of room reservation process are followed, including bookings, confirmations, and cancellation policies.
Follows all Hoco’s check-in /out procedures, issuing key codes, and ensuring mandatory details are covered while building genuine rapport and relationships with our guests.
Process all payment types such as room charges, cash, debit, or credit.
Respond to all guest requests promptly with follow-up communication to ensure 100% guest satisfaction.
Responsible for monitoring hotel lobby cleanliness and participating in maintaining high standards of cleanliness at all times.
Perform housekeeping duties as requested.
Troubleshoot minor maintenance and technology issues
Process end-of-day procedures and ensure PMS is up to date.
Perform other reasonable job duties as requested.
What We Look For
Exceptional written + verbal communication skills
1-2 years previous Front Desk/Guest Service experience in a fast-paced, luxury/boutique hotel operation in North America
Flexible schedule and can work weekends and holidays.
Self-starter who is comfortable working independently with minimal supervision.
Thrives in a fast-paced, ever-changing, always challenging hotel startup environment.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance.
Must be able to stand for extended periods.
The starting rate of $17.50 per hour and full rate of pay of $18.50 per hour not including incentives.
Job Type: Full-time
Pay: $17.50-$18.50 per hour
Expected hours: 30 – 40 per week
Benefits:
Dental care
Discounted or free food
Extended health care
On-site parking
Wellness program
Flexible Language Requirement:
French not required
Schedule:
8 hour shift
Every Weekend
Holidays
Monday to Friday
Night shift
Weekends as needed
Experience:
Front desk: 1 year (required)
Hotel: 1 year (required)
Work Location: In person
Expected start date: 2024-05-24
Title: Front Desk Agent
Company: The Windsor Hotel
Location: Stratford
