Overview
Fron Office Manager – Hotel Jobs in Vancouver – British Columbia at Kalido Hospitality Group
Title: Fron Office Manager – Hotel
Company: Kalido Hospitality Group
Location: Vancouver – British Columbia
Category: Hospitality / Hotel / Catering, Management
Company Description Kalido Hospitality Group is an
innovative
leader in hospitality management. We specialize in the development and management of hotels, serviced apartments, and short-term rentals. With expertise in development & design, revenue management, sales, marketing, and operations, we work with developers, owners, and operators to ensure properties thrive in today’s
dynamic
hospitality landscape.
Role Description
This is a full-time, on-site role as an Front Office Manager located mainly in the Greater Vancouver Metropolitan Area. The Front Office Manager will be responsible for overseeing day-to-day operations, managing staff, ensuring quality service delivery, and maintaining operational efficiency. This role requires strong
leadership
and organizational skills, as well as the ability to work collaboratively with other departments and stakeholders.
Qualifications Proven experience in operations management in the hospitality industry ( preferably hotels and vacation rentals)
Strong
leadership
and team management skills
Excellent
communication
and interpersonal skills
Detail-oriented with strong
problem-solving
abilities
Knowledge of industry regulations and best practices
Proficiency in relevant software and systems
Ability to
work in a
fast-paced
and
dynamic environment
Flexible and adaptable to changing priorities
Bachelor’s degree in Hospitality Management or related field (preferred)
Responsabilities Overseeing Room Operations Team Excellence
• Ensuring clear
communication
of objectives to the team, focusing on
guest satisfaction
and efficiency.
• Cultivating a supportive
work environment
emphasizing motivation,
teamwork
, and
continuous improvement
.
• Analyzing guest and
employee feedback
to address areas for improvement and build on strengths.
• Ensuring team readiness to meet expectations and providing
leadership
by example.
• Guiding employees to understand and exceed evolving
guest needs
and expectations. Managing Property Operations
• Coordinating operations across departments and implementing recovery plans as needed.
• Promptly sharing
guest satisfaction
data and addressing employee concerns proactively.
• Maintaining
professionalism
and
communication
with employees, including regular one-on-one meetings.
• Supporting scheduling strategies aligned with guest demand and operational goals.
• Flexibly performing necessary tasks to meet business demands. Supervising
Guest Experience
Impact
• Upholding the brand’s service standards and striving for
continuous improvement
.
• Offering proactive and courteous service to guests, addressing concerns promptly.
• Responding promptly to customer service requests and ensuring team compliance with hospitality standards. Ensuring Financial Performance
• Assisting in annual quality audits and overseeing key control measures.
• Reviewing financial performance data to identify opportunities for
cost reduction
and revenue growth. Managing Human Resources Functions
• Participating in hiring decisions and ensuring thorough orientations for new hires.
• Soliciting
employee feedback
and addressing concerns promptly and fairly.
• Ensuring consistent application of policies and pro…
