Overview
Freight Operations Supervisor Jobs in Greater Toronto Area, Canada at BSI Global Logistics
Title: Freight Operations Supervisor
Company: BSI Global Logistics
Location: Greater Toronto Area, Canada
Position Title: Freight Operations Supervisor
Department: BSI Canada Company
Reports To: GM
Location: Greater Toronto Area, Canada
Employment Type: Full-time (Priority given to overseas Chinese in Canada)
I.Key Responsibilities
1. Team Management & Operational Coordination
Lead daily operations, training, and performance evaluation of the freight forwarding team (including ocean, air, and land freight operators) to ensure efficiency.
Coordinate cross-departmental resources (sales, customer service, finance, warehouse) to optimize workflows and enhance customer satisfaction.
Monitor operational timelines, accuracy, and cost control to ensure on-time delivery of shipments.
2. Process Optimization
Develop and refine freight forwarding processes (booking, documentation, customs clearance, tracking, exception handling) to mitigate risks.
Promote digital tools (TMS, WMS, ERP systems) to improve automation.
Analyze operational data regularly and propose efficiency improvements.
3. Customer Service & Relationship Management
Liaise with key clients to resolve complex operational issues and ensure timely response to demands.
Gather feedback from clients and refine service strategies to enhance retention.
Participate in client negotiations and provide operational expertise to support business growth.
4. Risk Control & Compliance
Identify potential risks (delays, cargo damage, customs inspections) and develop contingency plans.
Ensure compliance with international freight regulations (INCOTERMS, customs policies, trade terms).
Manage emergencies (e.g., weather disruptions, strikes, policy changes) to minimize business impact.
5. Cost & Quality Management
1）Monitor operational costs (shipping fees, storage, documentation) and propose cost-saving measures.
2）Establish quality assessment systems and conduct regular audits to meet company and industry standards.
II.Qualifications
1.Education.Bachelor’s degree or higher in Logistics Management, International Trade, Transportation, or related fields preferred.
2.Experience. 3+ years in international freight forwarding operations, with 1+ years in team management.Familiarity with ocean/air/m multimodal logistics processes.
Experience in large freight forwarders, logistics firms, or multinational logistics departments preferred.
3.Technical Skills.Proficient in freight processes (booking, customs clearance, documentation, tracking).Skilled in freight software (CargoWise, Oracle TMS, Freightos) and office tools (Excel, PPT).Strong data analysis skills for decision-making.
4.Soft Skills
Excellent communication and cross-cultural collaboration abilities.
Strong problem-solving under pressure.
Customer-centric mindset with balanced efficiency-risk management.
5.Language Requirements
Chinese at a native level
Fluent English and international correspondence.
Preferred Qualifications
Professional certifications (e.g., FIATA, customs broker license).
Experience in e-commerce logistics, hazardous goods, or cold chain logistics..
Company profile
Best Services International Freight Ltd (BSI) was officially registered in 2004. It specializes in providing comprehensive end-to-end logistics solutions for international air transportation , international sea transportation, cross-border railway, cross-border land transportation, air charter, ship charter, cross-border e-commerce logistics, etc. BSI is an key brand under the mother company Gotofreight Limited. Being a national AAAAA logistics enterprise with AEO certification, it has also been officially recognized as one of the key logistics companies in Shenzhen. It is also awarded "Best Partner" by several international freight forwarders' alliances like WCA, SCN, CTN… etc. It is FMC licensed and also one of the early adopters of IATA,CASS settlement.
In 2023 , the company ranked top 5 freight company for air freight revenue in China. The logistics platform applied by the company is all self-developed. Now it has achieved remarkable results. It enables seamless integration of business sector and finance sector, and offers ease of collaboration within the whole company. It takes pride in being an industry leader in the logistics digitalization process.
