Overview
Fraud Investigator Jobs in Toronto, Ontario, Canada at Moneris
Title: Fraud Investigator
Company: Moneris
Location: Toronto, Ontario, Canada
Your Moneris Career – The Opportunity
You are primarily accountable for investigating assigned cases end-to-end, compiling and analyzing statistical reporting to identify evolving fraud trends, and seeking opportunities to enhance our fraud prevention, detection, and mitigation capabilities.
Location: You will be based in our Etobicoke office, balancing in-office collaboration with remote flexibility.
Reporting Relationship: You will report to the Manager, Fraud Detection & Investigation.
Posting Type: Replacement
Salary Range: The expected base salary range for this role is $53,000 – $72,000.
Total compensation may also include variable or discretionary incentive components, including but not limited to bonuses and commissions. Individual job offers are determined by various factors, including experience, education, skills, certifications, and other business needs.
Your Moneris Career – What you'll do
- Conduct fraud investigations and post boarding fraud-risk assessments including the accurate identification and confirmation of fraud types, financial impact assessment, and confirmation/completion of all appropriate loss mitigation steps.
- Effectively manage active caseload and other assigned tasks. This includes and is not limited to timely, accurate, and detailed notation and record keeping; efficiently and appropriately managing financials within SLA; addressing inquiries and follow-ups in a timely manner; engaging Moneris-internal and external parties as required in a timely manner; and performing appropriate actions in a timely manner.
- Promote continuous improvement and support the development and implementation of programs designed to prevent, identify vulnerabilities, reduce and recover loss by maximizing the efficiency of the investigative process.
- Perform other duties, as required
Your Moneris Career – What you bring
- Bachelor's degree/College degree in business or a related field
- CFE – Certified Fraud Examiner designation considered an asset
- 3-5 years of Card Fraud experience on the issuer or acquirer side
- Proficient in Microsoft Windows/ MS Office Applications
- Knowledge of other Moneris Departments' policies and processes is preferred
- Fraud and risk subject-matter-expertise
- Strong communication skills
- Strong analytical skills
- Strong and decisive decision-making
- Fluent in English (reading, writing, and verbal)
Your Moneris Career – What you get
At Moneris, we believe in empowering you to succeed—personally and professionally. As part of our team, you'll have access to resources, opportunities, and an inclusive environment that supports your development and career.
- Comprehensive Total Rewards Program, including performance-based bonuses, flexible benefits starting from day one, and your choice of a health spending account (HSA) or personal spending account (PSA)
- Retirement planning support, with profit-sharing programs including company match and a defined contribution pension plan
- Growth & development opportunities, including unlimited access to Coursera, mentorship programs, and an internal gig marketplace
- Holistic wellness support, with an Employee & Family Assistance Program, 24/7 virtual healthcare, and workplace wellness initiatives
- Flexibility that works for you, including hybrid work arrangements, a Work from Abroad program, and paid time off programs
- Recognition and rewards, with company-wide recognition programs, exclusive banking perks from RBC & BMO, and access to great employee discounts
Find out more about the work perks and benefits you get as a Moneris employee at Moneris.com/careers
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Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.
AI Disclosure: We may use AI-enabled tools to screen, select, and assess applications. All AI outputs are reviewed and validated by our recruitment team.
We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role.
