Overview
Franchise Training & Development Manager Jobs in Mississauga, ON at Red Swan Pizza
Full job description
About us
Swan Pizza Limited operates pizza restaurant franchise system under trade name “Red Swan Pizza”. We are the new standard for pizza with 130+ locations all over Canada. Fresh and diverse meals that blow away your expectations made from innovative recipes with quality ingredients.
At Swan Pizza Limited, we provide great work environment while treating employees with dignity and respect. We embrace diversity as an essential component in the way that we do business. We apply the highest standards of excellence to our food, production, preparation, training, and service to customers. We are building long-lasting relationships with our valued customers, ensuring every potential customer can order a great meal regardless of their dietary preferences.
At Red Swan Pizza, you will help us carry out our mission to satisfy customer cravings by creating and serving a wide variety of deliciously different pizzas with quick service, quality ingredients, reasonable prices, and unbeatable value.
Position Summary:
The person in this position responsible for providing training to Restaurant Owners on operations matters including Pizza recipe understanding, Guest service, products, equipment, standards and management practices.
Required Skills
Education in Food Service and Management
3+ years of Restaurant and Franchisee operations experience
Must have Onatrio G driving license
Must be Permanent Resident or Canadian Citizen.
Essentials Functions
Prepare, organize and deliver all aspects of large-scale training sessions to Restaurant owners
Deliver targeted in-restaurant training to small groups on tactical operations procedures and best practices
Analyze data (SOS, Guest Feedback, and, profitability) to identify operational opportunities and apply problem solving methodology to create training solutions
Develop training materials, including trainee and instructor guides, job aids, assessments and support tools
Create and deliver reporting on KPI progress, including training completion and satisfaction
Analyze data (SOS, Guest Feedback, REV, profitability) to assess effectiveness of training and adjust strategy accordingly
Develop and manage relationships with Restaurant teams and owners
Work with the corporate team to manage the operations of the corporate store.
Knowledge / Skills / Abilities
Human Relations – ability to work in teams, interact with others across departments/roles, develop relationships, etc.
Self Management – self-directed with the ability to deal with distraction, repetition, prioritization, fluctuations in workload, ambiguity, etc.
Mathematical – knowledge of basic math (addition, subtraction, multiply, divide and percentages).Communication – excellent written, verbal, organizational and communication skills.
Time Management – the ability to multi-task, prioritize, and execute efficient work processes.
Supply Chain Management – knowledge of principles and methods for moving goods.
Customer Service – knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of food raw materials, manufacturers, producers etc.
Problem Solver – ability to problem solve and develop solutions to a variety of complex problems by comparing, classifying, innovating, analyzing, coordinating, copying, etc. May refer to established p…
Title: Franchise Training & Development Manager
Company: Red Swan Pizza
Location: Mississauga, ON
Category:
