Overview
Flooring Solutions Specialist Jobs in Burnaby, BC at Ames Tile & Stone Ltd.
Full job description
Job Responsibilities:
· Responds to and processes customer orders, quote requests, and inquiries via phone and email
· Assists customers visiting the branch to place and pick up orders and learn more about Ames product offerings
· Works within Ames ERP system (business software management)
· Provides expert level information and recommendations on Ames product offerings
· Outbound quote and customer follow up communication activities
· Builds and maintains customer relationships
· Identifies problems and areas for improvement, corrects, and resolves issues in a professional manner
· Consistently provides exceptional level of service for all internal and external customers
· Works cross-functionally with department teams including operations, sales, and showroom
Qualifications:
· 1-2 years previous experience in a customer service and/or inside sales role
· Strong written and verbal communication skills
· Strong Customer Service skills with a customer first mentality
· Proficient with a Windows computer environment
· Ability to work quickly and accurately under pressure
· Strong ability to multi-task
· Ability to build and maintain customer relationships
· Detail oriented and organized
· Effective time management skills
· Highly motivated and committed with a desire to succeed
· Sales experience an asset
· Tile experience an asset
Ames Benefits & Perks:
Competitive Compensation.
Annual Profit-Sharing Program.
Comprehensive Benefits, plus a Health Spending Account.
Employee Family and Assistance Program.
Company Pension Plan.
Make a Difference Initiatives through the Ames Family Foundation.
Professional Development (Tuition Reimbursement).
Hobby & Wellness Allowance.
Community Service (Volunteer) Days.
Company Events (ft. lots of food).
On-Site Starbucks Coffee Machine.
Referral Bonuses.
On-Site Parking.
Ames Tile & Stone Discount (Friends & Family).
Compensation:Compensation is dependent on the experience, education, training, certifications etc.
Job Type: Full-time
Salary: $45,000.00-$60,000.00 per year
Benefits:
Dental care
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
Tuition reimbursement
Schedule:
Day shift
Monday to Friday
Weekends as needed
Supplemental pay types:
Bonus pay
Education:
Secondary School (preferred)
Experience:
Inside sales: 1 year (preferred)
Work Location: In person
Title: Flooring Solutions Specialist
Company: Ames Tile & Stone Ltd.
Location: Burnaby, BC
Category:
