Overview
Flooring Sales Specialist ; MORNINGSIDE Jobs in Toronto, Canada at The Home Depot Canada
Title: Flooring Sales Specialist ; MORNINGSIDE
Company: The Home Depot Canada
Location: Toronto, Canada
Category:
Position: Flooring Sales Specialist Full Time (MORNINGSIDE)
Position Purpose
Sales Specialists support three primary store priorities:
Customers First, In Stock, and Store Appearance. They provide fast, thorough, and friendly service to customers by welcoming them, assessing needs, locating merchandise, providing information on products and services, and making purchasing recommendations. They support In Stock initiatives by assessing stock levels and performing light pack down and pack out activities. They support Store Appearance by ensuring products are displayed and signed, cleaning shelves, and removing debris from aisles and showrooms to promote an appealing shopping environment.
By supporting these three priorities, Sales Specialists drive sales to support department and store goals. Each associate is responsible for providing a safe working and shopping environment by following all safety policies and standards, completing specified safety training, immediately correcting hazards and unsafe conditions or reporting to the Manager On Duty, and working safely to avoid endangering themselves, co‑workers, vendors, or customers.
Key Responsibilities
Support Customers First Priority:
Actively seek out customers, offer a friendly greeting, smile and make eye contact
Help customers locate merchandise
Ask customers open‑ended questions and listen to responses about their projects and product needs
Describe features and benefits of merchandise as well as steps involved in completing projects
Demonstrate expert product and services knowledge in answering customer questions
Be the customers’ expert on special orders and installed sales
Execute Key Standards Processes
Perform basic customer services including cutting keys and rope and mixing paint
Thank customers for shopping at Home Depot
Support In Stock Priority:
Maintain stock on a daily basis to ensure products are available
Maintain showroom in stock position by working with MET and Supervisor to get samples in stock
Review Ads to ensure items are in stock and escalate issues to Supervisor
Perform pack‑down and pack‑out process to fill in stock and restock returns
Support Store Appearance Priority:
Review merchandise presentation, signing and pricing daily and escalate issues to Supervisor
Clean and dust displays, products and shelves
Maintain showroom integrity and assist with minor resets, cross‑merchandising as necessary
Drive Sales:
Know store sales goals and set personal goals to support store results
Serve as expert on showroom products in given department
Provide advanced product knowledge of other categories in department to customers
Sell the whole project by suggesting related items and services to purchase that supplement a customer’s merchandise or project needs
Develop knowledge of competitor pricing, and make decisions on markdowns to satisfy customers
Follow up on job quotes to complete the sale
Promote Home Depot credit initiatives to customers
Promote services offered at the Special Services Desk, Tool Rental and Pro Desk
Direct Manager/Direct Reports
Associates may encounter an uneven walking surface due to temporary cracks in the floor
Associates may have exposure to dust, gas fumes emitted by power equipment, and noise
Associates may have exposure to external weather conditions, drafts and interior temperature changes, and slippery floors
Associates may handle merchandise, supplies, and tools with sharp edges or that contain hazardous materials
Travel Requirements
Typically requires overnight travel less than 10% of the time
Physical Requirements
Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8–20 pounds)
Working Conditions
Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors
Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving merchandise
Responding to public address system announcements, including customer services calls, pages, and general information
Moving around the store and be able to assist customers
Identifying and reading reports, tickets and UPC labels
Minimum Qualifications
Must be eighteen years of age or older
Must…