Overview
Field Service Engineer, AV Jobs in Burlington – Ontario at Evertz Microsystems Limited
Title: Field Service Engineer, AV
Company: Evertz Microsystems Limited
Location: Burlington – Ontario
Category: Customer Service/HelpDesk, IT/Tech
In your role of AV Field Service Engineer, you will have a strategic opportunity to engage with customers and drive their passion for Evertz AV. This position is a
challenging
yet rewarding mix that combines technical know-how and customer service skills.
You will
be part of a high-energy team dealing with
exciting
customers and cutting-edge products both in-house and while on-site at our customers’ facilities. The primary function is to support Evertz AV Products and customers. This position will be located in Burlington, Ontario.
Responsibilities:
Commission products or systems at customer sites and deliver on-site as-built operational training to customers Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance Assess customer’s product applications, troubleshoot and diagnose issues through research and/or re-creation to determine a root cause Systematic & detail-oriented troubleshooting, data collection and reporting of problems Recommend solutions utilizing various levels of technical language appropriate to the customer in a timely, clear and professional manner Maintain a
communication
link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback Co-ordinate customer and system integrator product enquiries and inform sales team of potential opportunities Support product development and introduction activities by gathering intelligence on functionality, integration details, best practices and configurations for customer deployed products required to interoperate with Evertz equipment
Qualifications:
College or University
education
in Electrical, Electronic, or Computer disciplines The ideal candidate will be a new or recent grad with up to 3 years experience in a related field
Experience working
with professional AV equipment or equivalent Prior experience in a service, customer facing role is an asset Direct experience with server hardware, Linux OS and IT networking best practices is desirable Unparalleled desire to help customers and deliver
service excellence
Passion for technology and learning new technologies, product hardware and software Strong verbal, written and interpersonal
communication skills
Self-driven, with a desire to add value to an energetic team, and able to work with minimal supervision Proven
analytical skills
and ability to champion issues to closure
Ability to
multi-task in a
fast-paced environment
Must be
eligible for US travel Dual Canadian and US Citizenship would be an asset
What we Offer:
Employer funded benefits program Competitive total compensation package
Work-Life Balance
Employee assistance plan Employee Discount Platform
Career Progression
Casual
Work Environment
Social Events and Sports Teams
About Us:
Evertz Microsystems (TSX:
ET) is a leading global manufacturer of broadcast equipment and solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and mobile devices (like phones and tablets). Evertz has expertise in delivering complete end-to-end broadcast solutions for all aspects of broadcast production including content creation, content distribution and content delivery. Considered as an innovator by their customers, Evertz delivers…
