Overview
Field Operations Manager – Quebec/Ottawa Jobs in Kanata, Ontario at CSN Collision
Title: Field Operations Manager – Quebec/Ottawa
Company: CSN Collision
Location: Kanata, Ontario
About CSN CollisionCSN Collision safely repairs more than 200,000 vehicles a year helping Canadians get back on the road with the trust and comfort of knowing their vehicle has been returned to like new condition. Since 2002, CSN has grown to become the leader in collision repair with 230 collision repair centres across Canada.
SummaryThe Field Operations Manager – Eastern Ontario & Quebec is the primary point of contact for CSN Licensees within their designated region. The position reports directly to the FOM-Team Lead and will work with other FOMs and FTAs in Eastern Canada. The FOM will help licensees grow and perform by working with other departments within CSN to help licensees improve their business operations by leveraging the CSN System, which includes (i) partnerships with insurers, OEMs and vendors, (ii) local and digital marketing tools and (iii) operational support tools.
Primary Objectives Of The Field Operations Manager
Primary point of contact for CSN Licensees in the Eastern Ontario & Quebec Region
Understand store needs and work with the FOM-Team Lead, or other departments within CSN when necessary, to ensure that these needs are met
Meet with each store on a quarterly basis to ensure that the store is getting the most out of the CSN System; specific meeting topics include:
Overall business growth and performance
Performance on insurance programs
Utilization of vendors, marketing programs, software, training, and other components of the CSN System
New and upcoming CSN initiatives
Review of outstanding issues and / or new issues, including non-urgent issues
Identification of one or two strategic action items and expected timing
Lead virtual and in person regional meetings, to occur up to three times per year and assist with CSN annual conference
Work with the FOM-Team Lead to identify strategies to help licensees get the most out of the CSN System
Work with other teams at CSN to execute identified strategies, and / or suggest additions, changes to the CSN System
Resolve store concerns, and high urgency issues originating from CSN corporate teams, providing clear direction in a timely manner
Escalate complex case management issues to the FOM-Team Lead when necessary and assist the FTA with case management and file auditing when necessary
Build and support licensee training
Develop content and record micro trainings
Report progress and activity to the FOM-Team Lead monthly, providing summaries on the following topics:
Cases and action items more than 30 days old
Challenges engaging with stores
KPI performance vs. targets
Requirements
Qualifications: Education and Technical skills
The position would be best suited for someone with the following education and experience:
Bilingual (French/English)
Minimum 5 years of management experience in the collision repair industry as a Body shop manager or Collision Centre manager
Understanding of the GAA rules and application, within the province of Quebec
Post-secondary or Trade School education with a focus in business or field related to the collision repair industry seen as an asset
Minimum 5 years’ estimating experience on both Canadian industry estimating systems (Audatex & Mitchell)
Minimum 5 years’ experience with OEM procedural lookup as it applies to estimating
Must always have a valid driver’s license.
Travel Requirements
Travel will be required to meet wit…
