Overview
Field Operations Associate Jobs in Thompson – Manitoba at Grainger
Title: Field Operations Associate
Company: Grainger
Location: Thompson – Manitoba
Category: Customer Service/HelpDesk, Sales
Work Location Type:
Onsite As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working by serving more than 4.5 million customers worldwide with products delivered through
innovative
technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results. Our welcoming workplace enables you to learn, grow and
make a difference
by keeping businesses running and their people safe.
As a Great Place to Work-Certified company, we’re looking for passionate people to
join our team
as we continue leading the industry over our next 100 years. This unique hybrid Keep Stock / Branch role supports both business functions in a particular market. The Field Operations Associate will have the ability to serve key customers both in the branch and on customer’s sites.
All aspects of this role will involve customer-facing activity, and a strong ability to remain agile and organized. The individual objective is to capitalize on sales/service opportunities, create
customer loyalty
, and exceed customer expectations by using their guidance, knowledge, computer acumen, and winning attitude. The individual will have excellent all-around
communication skills
as well as the ability to prioritize and manage time effectively.
You will
be working onsite at the Grainger Canada branch and will also be on the road servicing various customer accounts . The role lives and demonstrates the Grainger Principles:
Starting with the Customer, Embrace Curiosity, Act with Intent, Compete with Urgency, Win as One Team, Invest in our Success and Do the Right Thing. Principal
Duties & Responsibilities:
The duties and responsibilities of this position can be broken down into two categories (Keep Stock & Branch), and include but are not limited to: Branch Ownership of the entire customer experience. This includes appropriate product selection based on customer requirements, accurate order entry and maintenance, accurately and safely picking product, and safely loading customer vehicle as needed. Consistently performs actions with branch sales focus to capitalize on sales opportunities and encourage
customer loyalty
to deliver revenue targets.
Promote Company products and services to customers and provide substitutions where required Maintain well-rounded knowledge of products and tools sold including the completion of the required certification. Processing customer transactions. Providing customer updates when required on delivery, lead times, quotes, etc. Management and tasks related to filling vending machines and Vendor Managed Inventory (VMI). Collaborating with KS customers on program/product updates for vending/VMI program.
Keep Stock Service the customer’s specific needs, included but not limited to Vendor Managed Inventory, vending unit replenishment etc. Ensures proper product stocking levels at customer locations by scanning for orders as inventory is depleted. Oversee customer inventory locations by ensuring proper labeling and quantities on hand are accurate. Meet regularly with a schedule of key customer contacts to ensure needs are being met and products are available.
This includes scanning, put away and spot buys of prod…
