Facility Service Manager

Facility Service Manager

Company: INFINITY GROUP CONSTRUCTION

Job Type: Full-time

Pay: CA$70,000 per year (based on experience)

About Us

Infinity Group Construction Inc. (IGC) is a leading Canadian-owned company, established in 2003. Based in Burlington, we specialize in comprehensive facility maintenance services, including electrical, and general repairs for both commercial and residential clients across Canada. At IGC, we believe our employees are our greatest asset, and we are committed to fostering an environment that supports continuous learning and professional growth.

The Role

We are looking for a proactive and highly organized Facility Service Manager to join our dynamic team. In this role, it is essential that the ideal candidate is comfortable communicating professionally both in person and digitally, ensuring smooth communication across all platforms. The candidate will also be responsible for creating accurate work orders and estimates for necessary repairs, including time and materials.

The ideal candidate will be part of the Facilities Operations team, where they will manage and coordinate activities to enhance operational efficiency while aligning with strategic plans. They will analyze needs and implement changes as required. The successful candidate will be tech-savvy, a strong team player, and able to manage responsibilities effectively.

Responsibilities

• Assist with development and implementation of the national standard of documentation, including policies, procedures, guidelines, rules, and regulations as it relates to Facilities Operations so staff and branches can operate efficiently, resolving specific operational issues, as a means of minimizing risk and cost exposure.

• Prioritize prompt and courteous B2B customer communication to keep clients consistently updated on maintenance activities and service updates

• Develop and implement a national maintenance program to minimize unplanned expenses and proactively identify corrective actions by maintaining accurate records for all facilities equipment, systems, and reoccurring issues.

• Manage all subcontractor/ service provider relationships including regular contract reviews and conducting a biannual tender process for national providers.

• Dispatch, execute and supervise the overall day to day maintenance operations.

• Oversees the development of current as well as new maintenance concerns at customers sites and various locations.

• Responds and schedule all maintenance and repairs on equipment, work areas, building, and sites for customers sites.

• Supervises major installations

• Records and maintain maintenance logbook with purchase orders and vendor lists.

• Fiscally responsible for all expenses related to repairs and maintenance.

• Manages all outside vendors while performing work on company property, ensuring work is performed as per schedule and complies with safety regulations.

• Inspects and monitor on-going work and projects for completion.

• Communicates with managers and supervisor regarding service activities.

• Responds to emergencies, complaints, and requests for service, taking appropriate action in a timely manner

• Provides direction and supervision to in-house technical support staff on design and construction projects associated with all facilities.

• Remains current with new technology and associated techniques on the design, development, and construction of facilities and buildings.

• Manage Employee, Warehouse and Company Vehicle operations

• Manage Employee, Vendor and Customer issues

• Inventory

Requirements

• Ability to communicate in both English and French

• An extremely high level of customer service

• A Post-Secondary Degree or Trade License with 5-10 years of relevant experience, including at least 3-5 years of management experience

• Ability to travel in Canada

• Experience and proficiency in MS Office,

• Completed relevant industry accreditation

• Excellent leadership and communication skills

• Medium to High Electrical, Construction & Mechanical fundamentals; basic plumbing knowledge is an asset but not required.

• Minimal travel required: approximately 2–3 times per year, primarily within a one-hour radius of Burlington.

It is considered an asset if you possess the following:

• Licensed (Journeyman or Red Seal) Electrician or Carpenter

• High level of planning and project management experience (PMP Certification is an asset)

• Knowledge in Grease Interceptors

Benefits:

• Health and dental benefits

• Paid time off

Language:

• 
  French (required)

Work Location: Hybrid remote in Burlington, ON L7L 6A4

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