Overview
Expert, Product Management Jobs in Montréal – Quebec at Canadian National Railway Company
Title: Expert, Product Management
Company: Canadian National Railway Company
Location: Montréal – Quebec
Category: Management, IT/Tech
At CN, we work together to move our company—and North America—forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely and our employees can focus on value-added tasks.
You will be able to developyour skillsand career in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!
Job Summary
The Expert, End User Services Product Management is responsible for translating business requirements into product roadmaps. The incumbent works closely with the Business and I&T stakeholders to develop and drive the evolution of CN IT enterprise platforms products and solutions under their responsibility. The Expert will achieve this based on user and business client feedback, alignment withSystem Architecturestrategies and using reports and feedback from the Service Offering Manager and Product Manager.
This role ensures that the product and these evolutions meet CN’s requirements Regulatory and Cybersecurity requirements, good market practices and modernization objectives. The Expert, Product Management also oversees the operationalization of this roadmap.
Main Responsibilities
Customer Partnering – 40 %
• Create a trusted relationship with customers and support leads, ensuring clearcommunicationchannels.
• Translate customer and Business needs into solutions through formal product roadmaps.
• Collaborate with other departments to define and improve requirements for products and solutions.
• Manage the evolution pipeline or the creation of new products.
• Collect high-level business requirements to support the Portfolio Manager.
• Provide support to Business Analysts in defining requirements.
• Work with the Portfolio Manager and Integrators to ensure the clarity and accuracy of the project requirements.
• Work with the Service Offering Manager to understand product cost, capacity, and licencing.
• Work with Architecture to allow them to design solutions aligned with the needs.
• Review the pipeline with Support Managers to take the operational reality into account.
• Lead the annual budget process and service health assessment process.
• Measure and managecustomer satisfaction.
Evolving Product Roadmaps – 60 %
• Provide an overview ofinnovativetechnologies that could impact the product portfolio
• Manage and organize the Product Governance (POD) to formally approve the Product Roadmap and review with Sr Management the proposed initiatives as input for the financial planning processes
• Pay close attention to product life cycles and enable steady alignment as part of product management incollaborationwith the internal technical Subject Matter Expert (SMEs)
• Engage with Cybersecurity to assess security risks and factor the risk response plans into the Product Roadmap
• Work with the Portfolio Manager and Integrator group to monitor the execution of projects vis-à-vis the Product Roadmap
• Work with the Architecture group to align the product roadmap with Architecture strategies and positions
• Manage roadmap priorities. Facilitate definition and tracking of key metrics related to products (e.g. performance, financials)
• Work with other Product Management expert…
