Overview
Experienced Resolution Specialist Jobs in Hamilton, Canada at New Zealand Government
Title: Experienced Resolution Specialist
Company: New Zealand Government
Location: Hamilton, Canada
Category:
Position: Experienced Resolution Specialist Opportunity
ACC is seeking an experienced Resolution Specialist for a pivotal role in Hamilton, focusing on customer relationships and dispute resolution methods. Help clients navigate challenging situations with expertise and empathy.
In this fixed-term role until August 2027, become an integral part of ACC’s mission to support recovery while addressing conflicts. Utilize your skills to investigate complaints and engage in mediation practices, ensuring compliance with the ACC Code of Claimant Rights.
Key Responsibilities:
• Facilitate communication for dispute resolution
• Conduct thorough investigations into customer complaints
• Collaborate with clients and internal colleagues for solutions
• Implement early resolution techniques effectively
• Manage multiple priorities and deadlines efficiently
Requirements:
• Proven background in problem-solving and resolution
• Excellent ability to communicate with various stakeholders
• Prior experience in dispute resolution or complaint handling
• Understanding of Tikanga and Māori practices an asset
• Strong personal resilience in challenging circumstances
Enhance your career and impact at ACC while driving positive resolutions for customers.
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