Overview
Enrolment Services Advisor Jobs in New Westminster, BC at Douglas College
Full job description
Work Arrangements
This temporary, full-time (35 hours per week) position is available as of February 26, 2024 to January 31, 2025. Regular hours of work are Monday – Friday 8:45 am – 4:15 pm. Shift days and times may change depending on the Department’s need. Regular evening shifts will be required, as may occasional weekend work. The position is located at the New Westminster campus; however, the successful candidate must be available for occasional work at the Coquitlam campus. Douglas College is committed to supporting a healthy work/life balance for employees. A modified/flexible schedule and/or hybrid work from home arrangement may be considered, subject to the terms of the College’s Work From Home Policy.
What Douglas Offers
DO what you love. Be good at it. That’s how Douglas College defines a great career. It’s a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC’s Top Employers. We love what we do. And we’re looking for passionate, motivated people to join us in making one of Canada’s best colleges even better.
The Role
The Enrolment Services Advisor is responsible for guiding and supporting students throughout their entire student experience at Douglas College. The Enrolment Services Advisor provides high quality and professional service, advice and counsel to current and prospective (domestic and international) students, applicants, parents, alumni and the general public across Enrolment Services areas of responsibility, including, but not limited to, admissions, registration, tuition and student fees assessment and collection, student records and transcripts, transfer credit, and student financial support including government student loans and awards/scholarships.
The Enrolment Services Advisor serves as a student’s first point of contact for Enrolment Services, is critical in delivering excellent customer service experiences, and ensuring first point of resolution to all inquiries for Enrolment Services. The Enrolment Services Advisor has knowledge and understanding of all areas of enrolment services and/or Registrarial profession to play an integral role in the design, delivery and evaluation of services and makes recommendations on the establishment of service values and standards. The Enrolment Services Advisor is part of a network of advising and service professionals across the College that collectively contributes to improving the student experience. This advisor position is unique in that it is heavily customer facing and advisors rotate between shifts of serving students through phone, email, and in-person daily.
The Enrolment Services Advisor acts as a liaison for students with internal and external departments and (agencies, including other post-secondary institutions, provincial and federal agencies.
Responsibilities
Service Delivery and Advising
Investigates and communicates with applicants to resolve complex issues, working closely with other units (e.g. Admissions, Records and Registration, Scheduling, Transfer Credits, etc.) to recommend and resolve sensitive issues relating to admissibility and College policies and regulations
Uses investigation and professional judgment and discretionary authority to resolve problems and address concerns and issues (e.g. approval of late withdrawals in …
Title: Enrolment Services Advisor
Company: Douglas College
Location: New Westminster, BC
Category:
