Overview
English Team Lead (REMOTE) Jobs in Remote at AnswerNet
Full job description
REMOTE English Team Lead
Job Type:Full-Time Work from Home
Hours:Varies
Salary:$17.50
Benefits:Available after 90 days for full-time employees
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https://answernet.com/about/careers/#employment-inquiry-form
About AnswerNet
AnswerNet is the brand name for the AnswerNet family of companies including
AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., ECC (Energy Choice
California), Synergy Solutions, TPV.com, and Ansercomm to name a few. Together with
our affiliates, AnswerNet operates more than 20 contact centers within the continental
United States and Canada. We provide a vast range of services to optimize telephone
answering services, appointment setting and confirmation, customer support, third-party
verification, sales, lead qualification, market research, and a host of other contact
management solutions. In all, AnswerNet has more than 10,000 satisfied clients and we
process over 125 million interactions per year.
Summary of Position:
The Customer Experience Team Lead is responsible for the day-to-day operations of
the call center. The primary function is to ensure that the Team Leads are fulfilling their
responsibilities, inbound and outbound calls are being processed effectively and
efficiently, and Customer Experience Agents are performing up to client expectations
while overall company performance goals are being met.
Job Duties / Responsibilities / Essential Functions:
Selects, trains, and develops a qualified, diverse workforce.
Establishes and communicates performance standards and objectives;
conducts performance appraisals. Conducts one-on-one meetings with staff
to discuss performance issues (e.g. attendance, attitude, work performance)
and develop corrective action plans, as needed. Recommends wage
adjustments, promotions, transfers, and dismissals.
Monitors operations and staff and recommends, when necessary, changes in
methods, procedures, structure, and additions or changes in personnel to
secure optimum utilization of resources.
Counsels team members on educational and job opportunities, which will
enhance their career development, and keeps staff informed of current
problems, changes, and new developments in the department and company by
conducting periodic meetings.
Administers all Company policies and procedures, communicates to staff,
interprets, as necessary, and ensures compliance and safety.
Monitors and ensures that team members are performing their functions safely
and productively. Makes recommendations for changes or improvement, when
necessary, in order to prevent accidents or injuries.
Monitors department work productivity, reports on trends and recommends
and implements changes to continually improve work productivity.
Develops subordinates through continued coaching and feedback
on performance. Reviews and approve time cards of all
subordinates.
Assigns daily responsibilities to Team Leads and Agents (e.g., dedicated
programs, outbound projects, etc.)
Creates and analyzes reports designed to monitor overall operations and
performance of the call center (e.g., Quantify Data, Trending KPIs, etc.).
Creates and analyzes reports designed to monitor overall operations and
performance of the call center (e.g., Quantify Data, Trending KPIs, etc.).
Works closely with Client Services and Sales to ensure the smooth
…
Title: English Team Lead (REMOTE)
Company: AnswerNet
Location: Remote
Category:
