Overview
English Customer Service Agent (REMOTE) Jobs in Remote at AnswerNet
REMOTE English Customer Service Representative
Job Type: Full Time – Work from Home
Hours: 7:00 AM-8:00 PM open availability
Salary: $17.00 Hourly
Benefits: Available after 60 days for full-time employees
APPLY NOW:
https://answernet.com/about/careers/#employment-inquiry-form
About AnswerNet
AnswerNet is the brand name for the AnswerNet family of companies including
AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., ECC (Energy Choice
California), Synergy Solutions, TPV.com, and Ansercomm to name a few. Together with
our affiliates, AnswerNet operates more than 20 contact centers within the continental
United States and Canada. We provide a vast range of services to optimize telephone
answering services, appointment setting and confirmation, customer support, third-party
verification, sales, lead qualification, market research, and a host of other contact
management solutions. In all, AnswerNet has more than 10,000 satisfied clients and we
process over 125 million interactions per year.
Position Summary
AnswerNet is seeking high energy, English individuals who have the motivation, desire,
and drive as Inbound/Outbound Customer Service Representatives for full time
positions in our Winnipeg office. Your role will be the first point of contact for all our
customers where you will showcase your exemplary and World Class Customer Service
Skills.
Job Duties / Responsibilities / Essential Functions:
Receive English inbound calls
Place outbound calls to existing English clients and customers
Answer questions from English customers and forward messages to clients
Meet Quality Assurance requirements and other key performance metrics
Maintaining working knowledge of company products, services, and promotions
for our clients
Required Knowledge /Skills / Abilities / Qualifications:
Excellent interpersonal, written, and oral communication skills
Flexible availability (we are a 24/7 call center)
English candidate required for this position
Excellent listening skills and the ability to ask probing questions, understand
concerns, overcome objectives
Strong work ethic and self-starter, able to effectively manage multiple priorities
and adapt to change within a fast-paced professional working environment
Ability to learn and navigate new software quickly
Goal oriented with professional work ethics
Basic knowledge of Microsoft Office
Leadership skills
Reliable transportation
Previous Customer Service experience
Customer Service: 1 year (Preferred)
WAH Requirements:
PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks,
and tablets are not compatible)
Hard-wired high-speed internet connection (ethernet cable)
• USB-connected Headset
• Webcam
• A quiet dedicated place to work free from distractions including pets and
children.
Title: English Customer Service Agent (REMOTE)
Company: AnswerNet
Location: Remote
