Overview
Emergency Services Representative Jobs in Mississauga, ON at Webhelp
Full job description
Customer Service/Support
Location
Mississauga, Canada
Job Title:
Emergency Services Representative (Bilingual: French/English) On-Site
Job Description
The Emergency Services Representative interfaces with customers via inbound/outbound contacts and/or via the Internet. This position is responsible for providing the highest level of service to individuals in an emergency or distressed state.
A NEW CAREER POWERED BY YOU
Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then an Emergency Services Representative position at Concentrix is just the right place for you!
As an Emergency Services Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.
CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
WHAT YOU WILL DO IN THIS ROLE
As an Emergency Services Representative, you will:
Receive interactions for emergency assistance from our users utilizing a device provisioned with the service.
You will interact directly with the user to obtain details of the emergency request before contacting the appropriate “Public Safety Answering Point” directly or through an intermediary.
Where permitted by law, the staff in our service center will also provide post-dispatch or pre-arrival instructions to the individual in need of assistance.
Training and certification will be provided for police, medical, and fire situations.
The emergency representative is responsible for providing the highest level of service to individuals in an emergency or distressed state.
YOUR QUALIFICATIONS
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Emergency Services Representative role include:
Must be Bilingual in French/English, Spanish/English in both written and verbal communication.Language proficiency/fluency tests will be administered to all successful applicants.
Experience in emergency response and/or high stress emergency communication center environments is preferred.
Ability to assess and readily relay information accurately with high attention to detail, while operating various methods of communication tools is requ…
Title: Emergency Services Representative
Company: Webhelp
Location: Mississauga, ON
Category:
