Overview
Emergency Dispatcher| Full Time Jobs in Winnipeg at Winnipeg Humane Society
Winnipeg Humane Society – Job Posting #2024-13-2
Date: June 19th, 2024
Position Title: Emergency Dispatcher
Department: Investigations and Emergency Response (IER)
Reports to: Director, Investigations and Emergency Response
Classification: Union
Rate: $18.31/hr – $24.57/hr
Hours: 40 hours/week; Monday to Friday 8am – 4pm
DAYS/TIMES OF SHIFTS COULD VARY/CHANGE
Start Date: ASAP
Closing Date for Applicants: Open until filled
Position Summary:
The IER Emergency Dispatcher (ED) is required to monitor and respond to all incoming calls on the
WHS Animal Emergency Line. Every call requires accurate documentation using the WHS computer
database detailing all pertinent information obtained regarding animal emergency situations.
Communication in this role is key. After collecting and recording information for each call, the ED
will, in a timely and organized manner, relay the call particulars to the on-duty Emergency
Responders/Animal Protection Officers. Additionally, the ED will monitor the voicemail of the
Investigations and Emergency Response Department which includes the Provincial Animal Care Line
and provide appropriate notification to Agencies outside of WHS with information that may come to
IER via our intake system.
The Emergency Dispatcher must be prepared to deal with calls that are stressful and information
that can be disturbing. An Emergency Dispatcher with WHS will share a passion for service to
animals, people and our community with our guests serving as an inspiration by providing exemplary
communication skills and engaging with the public and colleagues in a professional, thoughtful, and
courteous manner at all times.
Who we are:
One of the oldest registered Non-Profit charities in Manitoba funded primarily by donations and
events.
An innovative community service organization committed to protecting animals from suffering,
and to promoting their welfare and dignity.
A team of generous partners, donors, hardworking volunteers and committed staff united in the
belief that every animal deserves dignity and love.
One of the largest and more recognized animal shelter and welfare organizations in Canada.
Always growing, changing, and adapting to meet the expectations of the community and the
needs of Winnipeg’s animal population.
Duties and Responsibilities:
General awareness of the policies of Manitoba’s Animal Welfare Program as well as
possessing a general understanding of the Animal Care Act of Manitoba (The Act) and the
applicable Regulations.
Knowledge of WHS programs and services.
Answer all incoming external/internals phone calls while on shift, recording all pertinent
information in WHS Shelter Buddy System while triaging severity of calls to APOs and ERs to
be handled in the most appropriate and expeditious order.
Retrieve phone messages concerning animal welfare, investigations and return calls to
determine what types of action needs to be taken.
Assist with filing completed case work and calls to maintain an orderly workspace.
Assist APOs and ERs with processing of Animals arriving at WHS when sufficient IER Staff are
not available including processing animals and entering all information regarding each
animal into the computer database.
Assist in checking lost and found registry to help match stray animals with their owners.
Vaccinate, microchip, and deworm animals prior to assigning to cage in shelter as directed
by an APO or ER.
Prepare accurate and timely reports, both written and oral, to account for time while on duty
in Winnipeg Humane Society required format. All written/recorded documentation is
admissible in legal proceedings.
Be prepared to act as a liaison with other agencies over the phone to address animal welfare
concerns.
Maintain confidentiality at all times.
Assist with other WHS departments, specifically providing shelter medications or feeding,
when weather or other emergency conditions prevent key staff from getting to WHS.
Assist with the daily operation of the IER Department ensuring files and transmissions are
complete and accurate, offering guidance in a cooperative manner to colleagues where
deficiencies are noted.
Other duties as assigned.
Standards of Performance:
1. Keeping the mission of the Winnipeg Humane Society in the forefront when performing job
duties as well as when representing the Winnipeg Humane Society both inside and outside
of the shelter environment.
2. Successful and thorough completion of assigned job duties within reasonable time limits.
3. Effective communication with fellow staff on an ongoing basis. Respect for all is
maintained always.
4. Exemplary level of care provided to all animals in accordance with The Winnipeg Humane
Society’s mission, policies, and practices.
5. Reliability and diligence in position.
Accountability:
Reports directly to the Manager IER, and in their absence, the Director of IER.
Abilities, Skills & Knowledge:
Demonstrated interpersonal skills and ability to work co-operatively as a team player.
Knowledge of programs and services of WHS
Excellent written and verbal communication skills.
Fluency in languages in addition to English is an asset.
Demonstrated critical thinking, conflict resolution and de-escalation skills.
Demonstrated computer literacy (Microsoft Office) and ability to utilize shelter
management software.
Must be able to manage high stress and emotionally challenging situations daily.
Outgoing, respectful of others and willing to work in a Team environment.
A desire to advocate on behalf of animals while acting in philosophical harmony with the
mission and strategic direction of the Winnipeg Humane Society
Education, Training & Experience
Minimum Grade 12 education or equivalent
Ability to obtain a clear Criminal Record Check and Child Abuse Registry Check
An equivalent combination of education and experience may be considered.
Knowledge of canine and feline health care and behaviour issues is preferred.
Knowledge of animal breed traits and characteristics is an asset.
Demonstrated ability to work in a fast-paced, stressful, and often emotional environment,
while completing assigned tasks in a professional and timely manner.
Demonstrated ability to handle animals of unknown history weighing upwards of 50kg.
One year (+) Customer Service experience
Authority
Authority to perform all assigned duties and responsibilities within established policies and
procedures.
Exemplifies Winnipeg Humane Society’s Core Values:
We let empathy guide our commitment to animal welfare and approach to all individual
beings, people, and animals alike.
We value and accept each other.
We are committed as an organization to lead with integrity and accountability.
We are guided by innovation and remain open to change.
We foster an inclusive, purposeful, and safe communication space.
Participates in creating a thriving Culture of Philanthropy at Winnipeg Humane Society by:
Being knowledgeable and supportive of WHS programs
Sharing their passion for service to animals, people, and our community with our guests
Serving as an inspiration to all guests by providing an exemplary level of animal care
and guest service
Being able to communicate a compelling case for support that demonstrates the
impact of philanthropy on Winnipeg Humane Society
How to apply:
Forward your resume and cover letter to:
Attn: Julia Wiebe
Please quote the job posting number in your email or cover letter subject line.
This position is subject to a Criminal Record Check, including Vulnerable Sector Search.
The WHS is committed to providing accessible employment, and ensuring that our recruitment,
assessment and selection process is barrier free. If a candidate requires accommodation during
the hiring process, Human Resources Services will work with the individual to meet their needs.
NO PHONE CALLS PLEASE
The WHS values diversity and equality in its team. All qualified applicants will receive consideration
for employment without regard to race, religion, gender, gender identity or expression, sexual
orientation, national origin, disability, or age.
We thank all applicants for their interest, but only those selected for an interview will be
contacted. For more information and other employment opportunities, visit
Title: Emergency Dispatcher| Full Time
Company: Winnipeg Humane Society
Location: Winnipeg
