Overview
E-Commerce & Customer Experience Coordinator Jobs in Montreal, Quebec, Canada at Altrum
Title: E-Commerce & Customer Experience Coordinator
Company: Altrum
Location: Montreal, Quebec, Canada
Do you thrive on solving problems, improving digital processes, and making a measurable impact on a growing business?
As an E-commerce & Customer Experience Coordinator, you will be the driving force behind a smooth and successful purchasing experience for every client. This is an opportunity to shape a rapidly growing sales channel through smart coordination and digital execution. You will play a vital role in building the operational foundation that allows us to scale efficiently and deliver a seamless experience.
TOP 5 RESPONSIBILITIES
- Customer Support & Sales: Answer inbound inquiries, guide customers to the right solution, and deliver professional, brand-aligned support that builds confidence and drives sales.
- Order Support & Issue Resolution: Manage post-purchase inquiries and coordinate across design, production and operations teams to resolve order issues accurately and on time.
- Operational Improvement: Identify inefficiencies and customer friction points, document improvement opportunities, and support implementation where needed.
- Marketing, Systems & Platform Support: Run email campaigns, maintain customer data, and support the development of workflows and automation that improve efficiency and sales.
- Design & Content Support: Handle basic design requests using templates and tools to support quick turnarounds and reduce reliance on internal or external design resources.
WE’LL BE PERFECT FOR YOU BECAUSE WE OFFER
• Hybrid/remote work environment
• Comprehensive group insurance benefits
• Group retirement program including a deferred profit-sharing plan
• Paid time off during the holiday season (Dec 24 – Jan 2) + summer schedule
• Virtual and in-person company/team events
• Training & coaching opportunities
• Recognition and reward programs
• Environmental sustainability commitment
• Charity donation matching
• Candidate referral program
• And more!
Altrum is a leader in awards and recognition solutions, and we’ll provide you with an opportunity to grow and develop your expertise in a supportive, empowering and fun environment. You’ll thrive in a work environment that’s flexible, fast-paced, and where no 2 days are the same. If you share in our values of Client Focus, Better Every Day and Teamwork, then Altrum is the place for you to succeed alongside a talented team of individuals who take pride in quality work and what we can achieve together.
YOU’LL BE PERFECT FOR US BECAUSE YOU HAVE
- E-Commerce & Digital Operations Experience: 2-3 years of hands-on experience in e-commerce (e.g. Shopify) or digital customer support environments, with comfort navigating and learning digital tools, platforms, and systems.
- Language and Communication Skills: Strong communication skills in both English and French, with a clear, professional, and customer-first approach.
- Organization & Time Management: Highly organized with the ability to manage multiple responsibilities, prioritize effectively, and give appropriate focus to each area of the role.
- Problem-Solving & Process Improvement: Proactive mindset with an interest in identifying inefficiencies and leveraging automation and smarter workflows to reduce manual work and improve outcomes.
- Adaptability & Tech Savviness: Comfortable learning new tools and systems — including design tools such as Canva or Adobe products —self-directed in finding better ways to work.
