Overview
Driver Care Center Manager Jobs in Dartmouth, Canada at The Seaboard Transport Group
Title: Driver Care Center Manager
Company: The Seaboard Transport Group
Location: Dartmouth, Canada
Category:
Description
Join the Seaboard Team Today!
Position Overview
Our drivers move the country and they are the backbone of everything we do ‑ and you’ll make sure they’re supported every mile of the way. As Driver Care Manager
, you’ll lead our Driver Care Centre, a dedicated team built around one purpose: delivering exceptional support to Seaboard’s professional drivers. This is a high‑impact leadership role where you’ll shape culture, drive continuous improvement, and serve as a key bridge between drivers and the business.
Location
Dartmouth, NS
Schedule
Monday – Friday | 8:00am – 5:00pm
Job Type
In‑Office
What You’ll Do
- Lead, coach, and develop three specialized teams – Driver Coaches, Driver Care Specialists, and In‑Cab Technology Specialist – under one driver‑first vision.
- Driver Coaches:
Responsible for coaching and mentoring drivers on safe and professional driving behaviours while bringing frontline insights to the operational, safety, HR, and back‑office partners. - Driver Care Specialists:
Serve as the primary point of contact for Seaboard drivers. Developing positive relationships and trust through consistent and professional support. - In‑Cab Technology Specialists:
Act as subject matter experts for in‑cab technology technical support, troubleshooting, and guidance to drivers.
- Driver Coaches:
- Build and own the processes, workflows, and service standards that keep the centre running at its best. Develop and refine the SOP’s, escalation processes, and service standards that keep things consistent and efficient.
- Track metrics and use data to identify trends and drive improvement.
- Oversee the effective use of the ticketing system to track, prioritize, and route driver inquiries efficiently and transparently.
- Advocate for drivers across the organization and help resolve systemic issues at the root. Support new drivers by collecting feedback through surveys, providing timely feedback or resolutions to questions, and fostering positive relationships and trust through consistent, professional support.
- Develop and maintain cross‑functional relationships with Operations, Safety, HR, Payroll, IT, and other back‑office leaders.
What You Bring
- 3+ years leading frontline teams, with a strong focus on performance and development. A Proven track record of training, scheduling, leading, coaching, and motivating multidisciplinary teams with diverse skill sets.
- Experience in transportation, logistics, or trucking is a big plus.
- Solid understanding of driver safety, compliance, and risk mitigation principles.
- Exceptional communication skills and the ability to engage both frontline staff and senior leadership.
- Experience in successfully developing and implementing SOP’s, workflows, and service standards. Able to design and continuously improve processes using data, feedback, and best practices.
- Strong organizational and time management skills with the ability to prioritize competing demands in a fast‑paced environment.
- Post‑Secondary education in Business Administration, Human Resources, Operations Management, Logistics, or a related field; or equivalent combination of education and experience.
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