Overview
District Service Manager Jobs in Montréal – Quebec at STERIS
Title: District Service Manager
Company: STERIS
Location: Montréal – Quebec
Category: Management
At STERIS, we help our Customers create a healthier and safer world by providing
innovative
healthcare and life science product and service solutions around the globe.
Position Summary Position Summary District Service Managers drive a customer first culture within a full-service district with ability to grow and retain business, talent, and financial outcomes. They are responsible for the growth and profitability of the district by driving service revenue and sale partnerships for local and national accounts within their region.
Duties
Duties
Customer Focus: (50%) Assumes primary ownership for
Customer Satisfaction
, retention and revenue attainment for their district Builds strong Customer relationships and represents Service in critical Customer meetings, sales opportunities, and escalated issue resolution that requires
leadership
intervention. Acts as a model for these skill for their team Develops high performing partnership with STERIS sales/service teams to provide cohesive service solutions and maximize the STERIS “Share of Wallet for local and national accounts within area of responsibility Models and owns development of “Customer First” program outcomes and designs district-specific
Customer engagement
initiatives locally as needed Implements protocols and procedures as required ensuring cost effective delivery of service quality.
Implements coordinated strategies with internal partners to align customer needs and business strategy with the right resources and the right time, and prepare for future work (skills, experience) Owns talent/resource forecasting and management to ensure Customer business expectations and financial objectives are met.
Duties
– cont’d
Duties
Continued Growth &
Continuous Improvement
: (50%) Deliver targeted financial performance for the district including full profit & loss responsibility, risk management for all district related activity including:
Partners with business unit controller and AVP to develop associated costs, forecasted revenue and projected top/bottom line for district, including inventory, employee and other operational expenses, and costs/impacts of new programs and Customer/corporate/compliance requirements (safety, training, Monitors and manages employee performance to develop a high-performance team Ensures training and coaching is provided to meet Customer needs; provides
regular feedback
, coaching and timely performance discussions Acts as a liaison between company and the field to be a conduit for positive and constructive feedback and enhance
employee engagement
& retention Consistently sets expectations of performance for District and Region which includes frequent
communication
of milestones regulatory) Analyzes and forecasts labor and skill requirements in alignment with customer and budget objectives and assess ROI of alternative resources/methods to meet Customer, operational and talent needs Assumes responsibility for understanding risk, compliance, safety and audit requirements within STERIS and where required by Customer agreements.
Enforces standards, codes and procedures (FLEET, Maintenance, Workplace safety) and ensures STERIS is represented in safe professional manner at Customer sites Required Experience Required Experience
Required:
Bachelor’s degree, and 6 years of experience including 2 years leading teams;
In lieu …
