Dispatcher, Vacuum Services

Summary

The Dispatcher, Vacuum Services will be responsible for employee selection, planning, organizing, and scheduling. This person will communicate with the operation and site managers to ensure clear priority and scope, a communicated understanding of the required work and resources, and a commitment to executing the specific work scope. Further requirements will include supporting the operations manager with project preparation, research, planning, subcontractor tracking, obtaining purchase orders, expense allocations, and more.

This position follows a hybrid work schedule, Monday through Friday from 7:00 am to 4:00 pm. However, please note that frequent evening and weekend work is a core requirement of the position.

Specific Duties and Responsibilities

• Receives incoming job requests from clients and GFL personnel.

• Obtains necessary information to organize the job’s servicing to meet or exceed expectations, both conveyed and unspoken.

• Maintains all forms of communication with GFL personnel to respond to service and equipment problems, emergencies forwarding or coordinating applicable resolutions.

• Determines types and quantities of material and equipment needed from appropriate resources.

• Receive daily LEMs and/or time summaries from the field. Review the data and submit to billing.

• Coordinate with the operations manager to schedule employee vacation and vacation coverage.

• Coordinate crews and complete journey management of day-to-day work scopes through best practice methods.

• Communicate regularly with the GFL Operations Manager and Field Supervisors to ensure job priorities are clear, job quality is acceptable, and surface any conflicts concerning personnel/equipment resources available

• Effectively organizes on short notice, frequent changes in service jobs pending or in progress.

• Always maintain a positive attitude toward the company and its customers

• Fill out and submit purchase requisition forms as required from time to time

• Ensure all staff on site have the appropriate training/tickets for their respective job assignment.

• Ensure operator job reports are completed on time, collated and submitted to the appropriate operations manager.

• On call phone, ability to respond 24/7.

• Data entry and monitoring use of company programs and equipment.

• Other duties as required.

Experience and Qualifications

• Valid Class 5 Driver License.

• Proficient in Microsoft Office and Google Products i.e. Gmail, Outlook, Google Sheets, Excel, Word, in addition to smart phone apps, elog.

• Prior Field Coordination and Dispatching experience would be an asset.

• Hazardous Waste Management Industry experience would be an asset.

• Experience and/or knowledge of Super B, Tankers, Semi-vac’s, Hydro-vac’s, Combos Wet Vacs and Water trucks would be an asset.

Knowledge, Skills, and Abilities

• Excellent communication and customer service skills.

• Strong organizational skills.

• Ability to provide clear and detailed instructions to staff.

• Ability to multitask and problem solve in fast paced, high-stress situations.

• Ability to adapt to changing situations and schedule changes to meet the requirements of GFL customers and clients.

GFL Benefits

• Competitive wages.

• RRSP company matching program

• Industry leading health, dental, vision and mental health benefits.

• Employee assistance programs

• Paid training and development opportunities.

• A supportive work environment that fosters professional growth and development.

Job ID:

R37442