Overview
Dispatcher/Customer Service Jobs in Richmond at Tonks towing
EXPERIENCE IN DISPATCHING IS A MUST
Responsibilities:
Dispatch calls to drivers
Answering phones, emails & various digital dispatching integrations
Working directly with customers to book a variety of services
Working directly with drivers in all locations, giving call information and problem solving
Operate walk-up window to process payments and impound lot incoming and outgoing.
Maintaining professional customer service with team members, partners & customers
Audit prices on calls and take payments for drivers
Actively assess calls and urgency and update information accordingly
Requirements:
Vehicle knowledge an asset.
Must have exceptional computer & typing skills
Able to work effectively under sudden stressful situations
Have excellent communication skills dealing with customers, drivers, co-workers, team members and management.
Able to work without supervision.
Able to work cooperatively within a team environment
Strong Multitasker and Positive Attitude
Strong Organizing Skills
Experience in towing industry is a strong asset
Able to deal with the RCMP and Roadside assistance companies
Job Type: Full-time
Pay: $18.00-$20.00 per hour
Expected hours: 40 per week
Benefits:
Dental care
Extended health care
On-site parking
Schedule:
8 hour shift
Day shift
Evening shift
Holidays
Morning shift
Night shift
On call
Weekends as needed
Experience:
dispatching: 2 years (required)
Work Location: In person
Title: Dispatcher/Customer Service
Company: Tonks towing
Location: Richmond
