Disability Advisor

Disability Advisor

Full-Time | Permanent

Edmonton, AB | Hybrid (In office 1 day per week or 4 days per month

Salary: $80,000 – $95,000 annually (based on experience)

Description

Our client is seeking a knowledgeable and compassionate Disability Advisor to oversee Short-Term Disability (STD) and Long-Term Disability (LTD) claims. In this role, you will be responsible for initial adjudication, ongoing case management, and supporting clients through recovery and return-to-work planning. You’ll collaborate with internal teams and external stakeholders to deliver fair, timely, and well-informed decisions while ensuring a high standard of client care.

What You’ll Be Doing

• Adjudicate Short-Term Disability and Long-Term Disability claims in a timely and accurate manner

• Apply policy provisions and industry regulations, including CLHIA guidelines, to all decisions

• Develop, implement, and evaluate effective case management strategies

• Monitor treatment plans, rehabilitation progress, and return-to-work programs

• Ensure accurate and timely benefit payments

• Communicate clearly and professionally (written and verbal) with claimants, employers, healthcare providers, and internal teams

• Manage a portfolio of claims and develop subject matter expertise on assigned groups

• Collaborate cross-functionally with Medical Underwriting, Group Underwriting, Sales, Group Administration, and Accounting to exchange information related to claims, eligibility, and financials

What You Must Have

• Degree or diploma in a health-related field (e.g., Nursing, Kinesiology, Rehabilitation Medicine, Social Work) is an asset

• Experience in disability claims management or a related field

• Strong understanding of the insurance benefits industry (preferred)

• Excellent analytical, organizational, and problem-solving skills

• Demonstrated ability to make sound decisions, especially under pressure

• Strong interpersonal skills with the ability to collaborate effectively

• Exceptional written and verbal communication skills

• High level of flexibility, independence, and innovation

• Ability to manage relationships with internal teams and external stakeholders

• Proficiency in Microsoft Word and Excel

Nice to Have:

• Certified Disability Management Professional (CDMP) designation

• Enrollment in LOMA or other industry-related courses

Why Join the Team

You’ll be part of a collaborative, purpose-driven environment where your work directly impacts people’s lives. This role offers the opportunity to grow your expertise in disability management while working alongside experienced professionals who value knowledge-sharing, integrity, and innovation.

Who Will Excel in This Role

• Critical thinkers who enjoy analyzing complex medical and vocational information

• Professionals who can balance empathy with objective decision-making

• Strong communicators who build trust with diverse stakeholders

• Self-starters who thrive in a fast-paced, evolving environment

• Detail-oriented individuals who can manage multiple cases without losing accuracy

Salary & Perks

• 
  Salary: $80,000 – $95,000 annually (based on experience)

• 
  Location: Edmonton, AB (Hybrid – in office 1 day per week or 4 days per month)

• Comprehensive benefits package

• 3 weeks of vacation

• Retirement savings plan

• Paid sick days

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