Overview
Director, Supply Chain Jobs in Toronto, Canada at Silk & Snow
Title: Director, Supply Chain
Company: Silk & Snow
Location: Toronto, Canada
Category:
We’re now layering on the systems, discipline, and operating rigor, a combination that makes this an interesting place to work. As an operator, you will have a short line between your work and business results, be measured on outcomes, not optics.
Silk & Snow is seeking a Director, Supply Chain to lead the end-to-end supply chain operations across inbound supply, international logistics, fulfillment, and reverse logistics. Reporting to the COO, you will lead the Manager, Supply & Inbound Operations and the Manager, Fulfillment Operations, and partner closely with the Sr Manager, Demand Planning.
In this role you will:
Supply Chain Strategy & Network Design
- Own the Canada/US distribution network strategy including the role of import hubs and regional DCs
- Set the inbound and outbound transportation strategy providing a clear decision frameworks around the internal vs outsourced decisions across final mile and warehousing
- Lead executive-level negotiations and strategic relationships with ocean carriers, 3PLs, customs brokers, parcel and courier carriers (Fed Ex, UPS, DHL, Canada Post, Purolator), final-mile delivery operators, and retailer routing partners
- Lead the strategic decisions on warehouse capacity, footprint, and operating model (internally operated versus 3PL, single hub versus distributed, leased versus owned) and build business cases to support each decision
- Define the multi-year supply chain roadmap, including technology, process, and capability investments including key input from Senior Leaders and stakeholders
Performance & Cost Management
- Build the disciplines of a maturing enterprise including communication and reporting cadence, SOPs, and reporting infrastructure that allow the function to scale with volume rather than headcount
- Own the supply chain P&L line items, including freight, brokerage, warehousing, parcel, returns, duty, and demurrage, and deliver against budget targets
- Own the supply chain KPI scorecard for retail and DC stock levels, DTC fulfillment SLA, inventory turns, working capital impact, returns rate, and cost-to-serve by channel
- Lead the negotiation and ongoing management of master courier and final-mile delivery contracts (Fed Ex, UPS, DHL, Canada Post, Purolator); manage total delivery cost as a percentage of revenue across DTC and home-delivery channels
- Lead the negotiation and ongoing management of strategic 3PL contracts; manage total storage and warehouse operating costs across internally operated facilities and 3PL relationships, holding storage cost as a percentage of revenue to target
- Oversee landed cost, margin, working capital, and supply chain budget in partnership with Finance
- Represent Supply Chain in reporting on cost, service, and risk to the broader leadership team
- Approve major contracts and partner engagements; resolve escalations that cross functional boundaries resulting in long term relationships
Cross-Functional Partnership
- Co-own the service level, inventory health, and landed cost across channels in Partnership with the Sr Manager, Demand Planning
- Partner with Merchandising and Brand teams on launch readiness, promo support, and lifecycle planning (NPI and EOL)
- Partner with Customer Experience and Merchandising team on fulfillment service recovery and customer-facing SLAs
Team Leadership
- Lead, coach, and develop the Manager, Supply & Inbound Operations and Manager, Fulfillment Operations; building the talent bench strength through internal development and selective hiring.
- Set clear goals, priorities, expectations, and performance standards for direct reports and their teams.
- Direct and support the Manager, Supply & Inbound Operations across vendor production, international freight, customs clearance, and trade compliance for Canada and US imports.
- Direct and support the Manager, Fulfillment Operations across DTC, retail, and wholesale fulfillment, returns and reverse logistics, retailer routing compliance, the day-to-day operational and cost performance of internally operated warehouses and 3PL partner sites, and the management of parcel carriers and final-mile delivery partners across Canada and the US.
The Qualifications and Experience we like to see:
- University Degree in Supply Chain Management, Business, Engineering or related discipline
- 10+ years of experience in supply chain, logistics, or operations
- 4 years of experience in leading other managers in an omnichannel retail, DTC, or eCommerce business
- Demonstrated experience operating across both Canada and the US, including dual-customs, cross-border distribution, and multi-channel fulfillment
- Track record of building or scaling supply chain functions in a high-growth or transformation environment
- Proven ability to negotiate at the executive level with ocean carriers, 3PLs, parcel carriers, customs brokers, and retailer supply chain organizations
- Strong financial fluency and comfortable owning a multi-million-dollar cost base and partnering with Finance on landed cost, margin, and working capital
- Comfort with an…