Overview
Director of professional services/On-Site Jobs in Toronto – Ontario at National Bank
Title: Director of professional services/On-Site
Company: National Bank
Location: Toronto – Ontario
Category: Management
Position: Director of professional services (On-Site)
Attendance On-Site Job Number 19686 Category Senior Professional Status:
Permanent Type of Contract Permanent
Schedule:
Full-Time Full Time / Part Time? Full-Time Posting date 15-Feb-2024
Location:
Toronto, Ontario City Toronto Province/State Ontario Area of Interest:
Marketing National Bank Independent Network (NBIN) is currently looking for a Director of Professional Services to join our Professional Services team. This position will report to the VP, Professional Services, and Integrations. The person selected will engage NBIN customers to identify strategic and operational opportunities and provide executable solutions to complex business and/or technology challenges. They will work in partnership with key internal and external resources to help NBIN customers accelerate and achieve their business goals.
The successful candidate must possess a unique blend of business and technical savvy. They must enjoy analyzing and solving problems. Big picture thinkers with high energy and superior
communication skills
will succeed well in this role.
Your role
:
Work directly with customers to understand challenges, identify opportunities, and propose viable solutions to meet business needs. Lead and facilitate engagements with internal and external stakeholders focused on solving business problems Provide
innovative
thought
leadership
and strategic guidance on customer initiatives, strategies, and tactics Build and maintain positive relationships with customers, within all levels of an organization, Anticipate business and customer needs, and proactively develop and propose potential solutions Prepare relevant documentation including high level estimates and statements of work Manage stakeholders through influence to prioritize and drive delivery to ensure the success of customer initiatives End-to-end management of customer initiatives from planning through execution stages Maintain and fortify relationships with strategic partners and vendors to ensure best in class services and solutions Create and maintain pipeline of NBIN customer deliverables and revenue opportunities Conduct quantitative and qualitative market research to stay abreast of industry trends, regulatory changes, and customer demands Prepare and present key updates and insights to internal and external
Senior Leadership
teams contributing to overall
strategic planning
Support business development activities related to RFPs and RFIs Prerequisites:10+ years relevant experience in the B2B Wealth Management Space History of building strong relationships with a variety of
cross-functional teams
, internal and external partners
Able to
clearly and concisely communicate in verbal and written form to both internal and external stakeholders, with emphasis on understanding the client’s perspective Proven experience leading small and large implementations of complex operational/technical/integration initiatives from conceptualization through execution Strong business acumen and ability to move easily between big picture thinking and in-depth details Self-starter who takes initiative to achieve results
Ability to
develop and deliver effective and structured communications to
Senior Leadership
teams An
entrepreneurial spirit
and commitment to delivering results that are beneficial to our custome…
