Overview
Director of Customer Services Jobs in Surrey, BC at Delta Controls
Full job description
Delta Controls is looking for a Director of Customer Services to spearhead the enhancement of our end-to-end customer experience. In this pivotal role, you will be instrumental in ensuring customer satisfaction, loyalty, and advocacy. Your responsibilities include developing and executing a customer experience strategy aligned with our company’s vision and values, emphasizing personalized journeys, process improvements, and effective channel management. Elevate customer satisfaction with us at Delta Controls – apply now!
Work Mode: In-office work (It is not a remote or hybrid position)
Work Location: Surrey
Salary: $105,000 – $125,000
Type: full-time, Permanent
About Delta Controls Inc.
Delta Controls is the benchmark for building controls manufacturers, being one of the most respected organizations in our industry, with more than 300 Partners/Distributors in over 80 countries. For more than three decades Delta Controls has offered innovative and exciting building automation solutions for commercial, healthcare, education, leisure buildings and more. As industry leaders, our track record includes delivering the world’s first fully integrated native BACnet building solution encompassing HVAC, lighting and access control products.
As part of Delta Electronics Inc., the global leader in switching power supply solutions and DC brushless fans and an $8+ billion USD organization, Delta Controls is able to bring some of the most energy efficient and sustainable solutions to buildings around the world, working together toward our shared vision of developing technologies aimed at reducing global warming and ensuring a sustainable future for mankind. Delta Electronics products are the most energy efficient power products in the industry and include a comprehensive range of energy management solutions in Industrial Automation, Telecom Power, UPS and Data Center Infrastructure, Automotive Electronics and Energy Storage Systems.
Why work for us?
We provide fantastic opportunities to individuals passionate about business and technology. Delta Electronics products are the most energy efficient power products in the industry and our company is perfect for those who want to create, design and build sustainable solutions using massively scalable, big-data architecture, with a strong focus on building automation. Here are some of the Delta perks you’ll receive from day 1!
Employee & safety centric culture with the possibility of remote work
Flexible hours and scheduling available
Competitive total compensation along with generous vacation allowances
Three weeks of vacation
In-house & external training provided along with education support and opportunities for growth
Company funded annual personal development budget
Financial benefits & planning such as group RRSP & company match
Employer paid premiums for extended healthcare and family-focused benefits (health, vision and dental)
Travel insurance coverage and access to the Employee Assistance Program (EAP)
Wellness – onsite fitness center & company reimbursement for personal gym memberships
Internal Recognition & Service Awards
Employee Referral bonuses
Transit accessible with free onsite parking
Regular company events such as “Food Truck Fridays”, Lunch & Learn and other planned activities
Duties and Responsibilities
Develop and execute a customer experience strategy that aligns with the company’s vision and …
Title: Director of Customer Services
Company: Delta Controls
Location: Surrey, BC
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