Overview
Director of Aftersales Jobs in Surrey, British Columbia at Velocity Truck Centres, Canada
Title: Director of Aftersales
Company: Velocity Truck Centres, Canada
Location: Surrey, British Columbia
Position:Director of Aftersales
Position Type: Fulltime Permanent
Location: Surrey, BC Hybrid
Work Schedule: Monday to Friday
Closing date: July 5, 2024
Position OverviewRIZON Trucks Canada is a commercial electric truck brand developed and manufactured by the Daimler Truck Group, a global leader in the transportation industry. Our fully electric medium-duty trucks are designed for practical real-world business needs. Developed and built in-house from the ground up, RIZON is setting a new standard in Class 4-5 commercial electric vehicles, and we want you to be a part of revolutionizing the trucking industry.
Rizon Trucks Canada has an exciting opening for a Director of Aftersales at our Surrey, BC location. This role is responsible for aftersales support. Join a team who believes in creating innovative solutions that support a greener environment as we bring calm to the chaos.
Compensation Plan
Attractive Compensation: Earn a competitive base salary $160,000, plus potential monthly bonuses (as per company policies)
Work-Life Balance: Enjoy our accrued vacation time allotment
Comprehensive Benefits: Benefit from company-paid extended health coverage, basic life insurance, disability support, and wellness programs.
Financial Security: Plan for the future with employer RRSP matching.
Investment in Growth: Access employer-paid technical training tailored to your needs, ensuring continuous skill enhancement and career advancement
Duties And Responsibilities
Collaborate with various departments to develop and implement processes and policies for the Aftersales Operations (e.g., organize meetings, identify gaps; jointly develop plans across departments)
Propose Org Structure for the Aftersales Organization that meets both budgetary needs and long-term strategic goals.
Collaborate with internal and external stakeholders to identify needs for the Aftersales Operation (Parts, Warranty, Call Center, Service); develop processes as necessary and implement processes with cross-functions.
Analyze and report project progress by pro-actively communicating status to Management.
Analyze risks and opportunities.
Proactively develop solutions to day-2-day problems and have a drive to learn and collaborate with others.
Responsible for aftersales support including warranty, parts, and service
Additional tasks as instructed.
Required Qualifications
Bachelor’s degree in business, Engineering, or another related field (preferred)
10+ years of experience in the Automotive Industry
5+ years of experience in Aftersales Operations
5+ years of supervisory experience
Strong understanding of the trucking industry incl. processes for parts, warranty, service
Strong communication skills written and verbally in English – additional languages preferred.
Possess strong organizational and analytical skills
Strong team player
Willingness to learn and overcome obstacles.
Experience in Project Management
RIZON is part of Velocity Truck Centres Canada. We encompassing First Truck Centre, P&R Truck Centre, Velocity EV provides unparalleled support through a range of services including sales, vehicle maintenance, parts, collision repair, and financing. Our brands include Freightliner, Western Star, Thomas Built, Autocar, and Trailers. We believe in living our values and serving our customers and employees through our brand pillars – Speed, Value, Trust. Velocity Truck Centres is expanding in Alberta and British Columbi…
