Overview
Director Integrated Release & Operations Jobs in Toronto, Canada at Ward Technology Talent
Title: Director Integrated Release & Operations
Company: Ward Technology Talent
Location: Toronto, Canada
Category:
Director Integrated Release & Operations
Permanent | Toronto/REMOTE, ON | February 14, 2025
Overview
POSITION PURPOSE
SUMMARY:
The Director Integrated Release and Operations is a key trusted role, responsible for orchestrating the comprehensive release management and operational support processes for a suite of SaaS-based products, including Salesforce, Workday, Mulesoft, Service Now, Snowflake and One Identity. This role demands a strategic visionary who can elegantly integrate release cycles with operational efficiency to ensure the flawless delivery and support of IT services.
Key deliverables include the development and execution of a robust release management strategy, the establishment of a streamlined release schedule, and the facilitation of cross-functional team coordination to ensure successful product deployments. The director will also collaborate with the existing ITSM team in support of the Change Advisory Board (CAB) processes, ensuring business continuity and minimizing impact on Front Lines.
Major Accountabilities
Strategic Planning and Execution:
Spearhead the creation and implementation of strategic plans that align with the organization’s objectives, with a focus on optimizing operations processes. Make data-driven decisions to guide long-term success. Collaborate closely with cross-functional teams to ensure seamless execution and continuous alignment with the company’s vision and goals.
Oversee Comprehensive Release Management:
Develop and implement a robust framework for planning, scheduling, and executing product releases, ensuring seamless integration with business operations.
Lead Change Advisory Board (CAB):
Collaborate with the ITSM team in support of CAB activities, ensuring business continuity and minimizing impact on Front Line ministries through thorough change assessment and communication.
Ensure Quality and Compliance Excellence:
Uphold stringent quality standards and regulatory compliance for all releases, while continuously refining processes to boost efficiency and minimize downtime. Foster and support an innovative culture, reducing risk through meticulous planning and a phased implementation approach.
Team Leadership and Development:
Lead, mentor, and develop a high-performing team of release managers and operations professionals, fostering a positive and inclusive team culture and promoting professional growth and development opportunities.
Responsibilities
Collaborate with development and operational teams to create and execute release plans that optimize product delivery, enhance operational efficiency, and ensure responsiveness, while avoiding or mitigating potential conflicts.
Guarantee that Product and Platform owners conduct comprehensive testing across multiple domains before release, ensuring rapid identification and resolution of any bugs or issues during deployment and adoption.
Oversee and manage system cutovers and go-live events, ensuring meticulous planning and flawless execution to minimize disruptions.
Evaluate risks associated with development and operational activities, developing robust contingency and back-out plans to address potential issues.
Cultivate a culture of collaboration and excellence, ensuring that operational teams work together cohesively and effectively.
Leverage deep technical acumen to address large-scale platform and infrastructure challenges, optimizing system performance and reliability.
Provide strong leadership and mentorship to development and operational teams, driving high performance, accountability, and professional growth.
Critical Relationship Management
Internal IT leadership team, team leaders, and SMEs.
Functional team leads and SMEs, and various office Units.
Leaders of key technology initiatives.
Managerial/Technical Leadership Responsibility
Reports directly to:
Senior Director, Managed IT Services.
Direct reports for this position: TBD – information will be provided separately.
Financial and Materials Management
TBD – information will be provided separately.
Working Conditions
Work Environment and Travel:
The role involves being part of a project and operational team with the flexibility to work remotely. However, there is…