Overview
Director eCommerce – HUSH (Hybrid) Jobs in Toronto, Ontario at Hush
Title: Director eCommerce – HUSH (Hybrid)
Company: Hush
Location: Toronto, Ontario
Company DescriptionHush is a true Canadian company that was founded in 2017 with one product offering, the Classic Weighted Blanket and has since grown to offer several products. At Hush, we are a small and highly collaborative team that works with one another seamlessly to enhance the customer experience. Our mission is simple: we want to help people reclaim their rest. Around the world insomnia and anxiety are only getting worse, and we want to fight back with products that help people get the sleep they need. As part of Sleep Country Canada’s industry leading sleep brands, Hush continues to grow its fantastic brand and product portfolio.
We’re looking for aDirector, eCommerce (Hybrid)to join our growing company and play a key role in our customer experience by ensuring each purchase ends in a smile!
Job DescriptionIn this role you will::
As part of the leadership, provide coaching and overall direction to colleagues
Complete management and oversight of the eCommerce Team (8-9 Associates)
Be main contact for product user experience, product data and imagery
Lead eCommerce site initiatives to enable increased revenue through all eCommerce stores
Manage new product updates to ensure that all on-site deliverables meet our experience standards and run operations of new and current product initiatives
Final approval of content, product descriptions, imagery.
Assist and manage status of inventory and ensure any price changes, descriptions, roll-outs are reflected accurately on the site
Be responsible for the development, integration, optimization, migration, deployment, and maintenance of our online products.
Work within our eCommerce team to build products, as well as define product vision and customer needs
Keep up to date with Merchandising to understand inflow and outflow of products and work closely with 3rd party vendors to ensure that images and product descriptions are accurate
Work closely with business analytics to understand product sales and make recommendations on website product arrangement
Translate strategies into actionable and measurable tactics as well as monitor and measure performance of the products or new releases and understand how customers are engaging with our products on site
Collaborate on digital programs from concept to launch with various internal (IT, Merchandising, etc.) and external stakeholders to build products that deliver growth and exceptional customer experience
Test, learn, analyze and deliver experiences, optimizing our product performance and customer experience
Lead regular touchpoint meetings and to ensure milestones and deliverables are achieved
Partner cross functionally to facilitate decision-making, propose alternative solutions, and help identify gaps in our product and business.
Manage the execution of user interface design, collaborating closely with cross-functional teams to ensure best-in-class site experiences.
Ensure that site and all external digital content aligns with the brand guidelines and that all products are relevant and updated accordingly to meet timelines in order to ensure the customer has an optimal customer experience that aligns with our stores
Optimize product navigation, customer experience and conversion rates through setting up A/B tests and communicate customer product reviews, with other teams to better improve the online customer experience
Qualifications
The Qualifications and Expe…
