Overview
Director, Data & Insights Jobs in Toronto, Ontario, Canada at UNICEF Canada
Title: Director, Data & Insights
Company: UNICEF Canada
Location: Toronto, Ontario, Canada
Position Details
Position Title: Director, Data & Insights
Employment Type: Full-time, Permanent (Vacancy)
Reports to: Vice President, Digital Innovation & Technology
Direct Reports: 1 Direct (4 Indirect)
Salary Range: $125,000 – $140,000 per year with benefits and 4 weeks paid vacation
Work Location: Toronto
Work Environment: UNICEF Canada currently operates under a Fixed-Hybrid model that requires team members to attend the office at least 2 days/week (Tuesday & Wednesday)
The Opportunity
Reporting to the Vice President, Digital Innovation & Technology, this role is responsible for UNICEF Canada’s enterprise data and insights strategy – translating organizational priorities into a cohesive roadmap for analytics, data products, governance, and insight-driven decision-making.
This role leads the evolution of UNICEF Canada’s data ecosystem (data warehousing, integrations, BI, and advance analytics) and partners with Marketing Technology & Experience, Fundraising, Digital Marketing, Finance, Operations, and senior leaders to define performance frameworks, measure outcomes, and strengthen supporter and operational insights. The Director provides enterprise leadership for data governance, data quality, and analytics enablement, ensuring trusted information is accessible, secure, and actionable across the organization. This role collaborates closely with platform owners (including CRM and marketing technology) to ensure aligned data standards, integration, and reporting.
Key Accountabilities
Enterprise Data & Insights Strategy (25%)
- Own and evolve UNICEF Canada’s enterprise Data & Insights Strategy and multi-year roadmap, aligning investments to the organizational strategy and measurable outcomes.
- Proactively identify opportunities to improve fundraising performance through data-driven recommendations, including audience targeting, segmentation strategies, channel optimization, and campaign design
- Set the enterprise operating model for analytics (intake, prioritization, data product lifecycle, and value realization), ensuring consistent delivery and clear accountability across stakeholders.
- Partner with leaders across Fundraising, Digital Marketing, Finance, Operations, and Programs to define decision-use cases, enterprise KPIs, and performance narratives for executive and Board-level reporting.
- Advance modern analytics capabilities (e.g., predictive models, segmentation, LTV/propensity, experimentation and measurement frameworks) to improve supporter engagement, revenue growth, and operational efficiency.
- Translate analytics outputs into clear, actionable recommendations that influence campaign strategy, donor journeys, and investment decisions across channels.
- Monitor trends in data, AI, and nonprofit analytics; pilot and scale innovations that are practical, ethical, and aligned to UNICEF Canada’s mission and privacy obligations.
- Partner with CRM transformation leaders to define data and reporting requirements, support migration and reconciliation readiness, and ensure continuity of performance measurement during the transition from Raiser’s Edge NXT to Salesforce Nonprofit Cloud.
- Ensure alignment of data strategy across CRM, digital engagement platforms, and marketing channels to enable a unified view of supporter behavior and performance
Enterprise Data Platform, Architecture & Governance (25%)
- Provide strategic oversight for UNICEF Canada’s enterprise data platform (data warehouse/lakehouse, pipelines, and analytics environments), ensuring scalability, reliability, and cost-effective performance.
- Set standards for integration architecture, API management, and data interoperability across core systems (fundraising, digital engagement, finance, and operational platforms), working in partnership with system owners.
- Establish and oversee enterprise data governance (data stewardship, access controls, metadata, retention, and auditability) to enable trusted use of data across the organization.
- Lead enterprise data quality management (standards, monitoring, reconciliation, and remediation) to improve accuracy, completeness, and consistency of reporting.
- Ensure compliance with privacy and security requirements (including Quebec Law 25 and PIPEDA) by embedding governance, ethical practices, and risk controls into data design and access.
- Guide data platform modernization and cloud evolution, ensuring architectural decisions support future-state technology initiatives and sustainable delivery.
- Oversee integration of digital and marketing data sources, including web analytics, tracking frameworks, and advertising platforms (e.g., Google Analytics, Google Tag Manager, Meta, Google Ads, and BigQuery environments), ensuring accurate, consistent, and scalable data capture and usage
- Ensure end-to-end tracking of supporter journeys across digital channels, enabling attribution, performance measurement, and optimization of fundraising efforts
- Partner with digital and marketing teams to define and govern tracking strategies (pixels, tags, events) to support campaign measurement and audience targeting
Reporting, Analytics & Data Insights (20%)
- Set the enterprise reporting and insight agenda, ensuring leadership teams have timely, trusted performance views and decision-ready analysis.
- Oversee the organization’s analytics and visualization ecosystem (including Power BI), establishing governance for semantic models, data sets, access, refresh and publishing standards.
- Lead the development of dashboards, analytic and reporting tools that provide insights into fundraising performance, donor behavior, campaign effectiveness, and supporter engagement.
- Develop and deliver actionable insights that directly inform audience targeting, channel mix, campaign timing, and donor journey optimization
- Partner with fundraising leadership to define key performance indicators (KPIs) and metric governance, including documentation and change control for key measures and targets.
- Ensure data models and curated datasets support consistent self-serve reporting and advanced analysis while reducing reliance on ad-hoc extracts.
- Build enterprise data literacy through training, enablement resources, and stakeholder coaching to grow use of data at all levels.
Fundraising Campaign Enablement (20%)
- Serve as a strategic advisor to senior leaders, translating business priorities into insight initiatives, measurement plans, and data products that improve outcomes.
- Recommend target audiences, segmentation strategies, and channel approaches based on data insights to improve campaign effectiveness and ROI
- Lead measurement and learning approaches for major initiatives (e.g., digital growth, automation, fundraising transformation), including KPI design, baselining, and impact reporting.
- Continuously analyze campaign performance and proactively recommend adjustments to improve conversion, retention, and overall fundraising outcomes
- Ensure prioritization decisions reflect capacity, organizational risk, and value—balancing quick wins with foundational investments that improve long-term insight capability.
- Act as a proactive strategic partner to fundraising and marketing teams, embedding data and analytics into campaign planning, execution, and optimization cycles
- Drive integration of offline and online data sources (CRM, web, advertising, and engagement platforms) to create a unified, actionable view of supporter behavior across all touchpoints
People Leadership (10%)
- Lead and inspire a high performing data and analytics team, creating a culture of accountability, collaboration and innovation
- Build team capability through coaching and development plans in areas such as data engineering, analytics engineering, advanced analytics/AI, governance, and insight storytelling.
- Support talent development, skills growth, and capacity planning across the team.
- Set and monitor team objectives and success measures (KPIs/OKRs) for data quality, delivery timelines, platform health, adoption, and stakeholder satisfaction.
- Foster an inclusive, learning and results-oriented team culture, and lead change management to support adoption of new data tools, standards and ways of working
Qualifications
- University degree in Information Technology, Data Science, Business Analytics, or a related field.
- Minimum 8–10 years of progressive experience in enterprise data, analytics, and business intelligence roles, including leading strategy, governance and delivery in enterprise technology systems.
- Demonstrated ability to partner with platform owners (e.g., CRM, digital marketing, finance) to define data standards, enable integrations and deliver trusted reporting—without owning those platforms.
- Experience with reporting and analytics platforms such as Microsoft Power BI.
- Experience overseeing data integrations, ETL pipelines, APIs, and enterprise data architectures.
- Strong understanding of fundraising operations including segmentation, campaign execution, donor journeys, and performance measurement.
- Experience managing vendors and implementation partners.
- Strong project delivery discipline managing priorities, dependencies, and timelines across multiple stakeholders.
- Demonstrated success leading enterprise transformation initiatives (e.g., analytics modernization, cloud data platform adoption, governance programs, or major cross-system integration).
- Experience working in nonprofit or mission-driven organizations is considered an asset.
How to Apply
At UNICEF Canada, we believe strongly in personal connections and our hiring process is entirely human-driven. We do not use AI or automated systems to review applications or conduct interviews. Each candidate is evaluated by our experienced team to ensure a fair and thoughtful hiring experience.
Please submit your resume and cover letter as one document to [email protected] by 11:59PM EST on April 13, 2026. Please reference the Director, Data, and Insights in the subject heading.
