Overview
Director – AML Operations Jobs in Toronto, Ontario, Canada at HC Global Fund Services, LLC
Title: Director – AML Operations
Company: HC Global Fund Services, LLC
Location: Toronto, Ontario, Canada
About Us
HC Global Fund Services, LLC (“HC Global”) is a privately owned fund administrator serving fund managers and investment advisors in the alternative investments industry.
Job Description
Director will play a key leadership role in overseeing Anti-Money Laundering (AML) operations, managing client and investor relationships, and driving strategic and operational excellence across the global team. Director will be accountable for ensuring high-quality service delivery, operational efficiency, and strong cross-functional coordination, while also contributing to broader business initiatives as required by the Managing Directors of HC Global Fund Services, LLC.
Key Responsibilities
Team Leadership & Operational Management
- Lead, mentor, and guide AML team members to foster a high-performance culture focused on exceptional client and investor service.
- Coordinate overall team scheduling and ensure all deliverables meet established Service Level Agreement (SLA) timelines.
- Oversee daily team deliverables, monitor work progress, and provide regular status updates to Managing Directors.
- Conduct second-level reviews of work completed by AML Associates and Senior Associates.
- Address escalated matters, identify root causes, and recommend effective solutions.
- Oversee the completion of ad hoc assignments and AML-related projects within required deadlines.
- Manage and develop AML staff, ensuring appropriate training, performance management, and professional growth.
Process Improvement & Quality Assurance
- Identify opportunities to enhance operational processes, system efficiencies, and workflow effectiveness.
- Ensure timely monitoring and follow-up on outstanding investor matters, including maker/checker review processes.
- Draft, update, and optimize procedure manuals to reflect evolving best practices and regulatory expectations.
Cross-Functional Collaboration
- Coordinate closely with internal teams, including Fund Administration, Investor Relations, Tax, Financial Statement Preparation, and Treasury, as well as global offices, to ensure seamless delivery of client and investor requests.
- Support firm-wide initiatives as assigned by Managing Directors, including non-operations work when needed.
Client & Investor Engagement
- Build and maintain strong relationships with clients and investors, promptly addressing inquiries and ensuring high satisfaction with the services provided.
- Identify opportunities to expand business through new or existing client relationships.
Requirements
- Bachelor’s degree in Finance, Business Administration, or a related field.
- 10+ years of experience in AML/Compliance within a financial services organization, preferably in Fund Administration.
- Extensive knowledge of AML regulations, KYC processes, and financial crime risk frameworks.
- Proven ability to manage multiple projects and staff in a fast-paced environment while consistently meeting deadlines.
- Strong leadership capabilities with the ability to influence, motivate, and partner effectively across departments.
- Excellent written and verbal communication skills.
- Strong attention to detail, with exceptional organizational and analytical capabilities.
- Advanced proficiency in Microsoft Office applications and strong overall computer literacy.
- Demonstrated ability to build and maintain effective business relationships internally and externally.
Benefits
To be discussed during the hiring process.
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