Overview
Directeur ou directrice, Excellence des services d’assurance vie et invalidité Jobs in Mont-Tremblant, Canada at Medavie Inc.
Title: Directeur ou directrice, Excellence des services d’assurance vie et invalidité
Company: Medavie Inc.
Location: Mont-Tremblant, Canada
Category:
** Position Type:
** Permanent If you’re looking for a fulfilling career that can make a real difference in your life, and the lives of others, you’ve come to the right place.
As a national health solutions partner, we put people first in everything we do — and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.
Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest — and it’s reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership.
Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.
** Director, Life & Disability Services Excellence
** Reporting to the Vice President, Life & Disability, the
** Director, Life & Disability Services Excellence
** is accountable for defining and maintaining the clinical standards, Curated Care pathways, and quality frameworks that guide day-to-day decision making across Life & Disability.
This hybrid role establishes the clinical and quality guardrails that enable operational teams to act early, act consistently, and move claims forward with confidence, balancing claimant outcomes, defensibility, and financial performance across STD, LTD, Life, CI, Quality, and Appeals. The Director serves as the
** enterprise wide clinical and quality resource for complex, high-risk claims, including litigation and appeals,
** providing expert guidance and escalation support to ensure sound, defensible decisions.
The Director owns the design and evolution of Curated Care pathways, provider network architecture, and quality measures, ensuring they are practical, scalable, and fully embedded in operations. In close partnership with Operations and Technology, the Director leverages data, AI, and technology to anticipate emerging trends, support early intervention, improve recovery outcomes, and translate standards into effective training and capability development across teams.
** Your responsibilities:
**** People Leadership
*** Provide leadership and direction to teams responsible for Life and Critical Illness (CI), medical consultants and training teams to ensure consistent clinical judgment, strong decision quality, and sustained capability development.
** Training and Program Oversight
*** Own the training strategy and execution for Life & Disability Services Excellence, ensuring clinical standards, Curated Care pathways, and quality expectations are embedded into day-to-day practice.
* Oversee the design, delivery, and governance of training programs supporting claims, appeals, and litigation, aligned with best practices and regulatory expectations.
* Identify, plan, and implement initiatives that improve quality and enhance claimant experience across the claim journey.
* Oversee clinical risk mitigation strategies and provide escalation direction for complex, high-risk, or sensitive claims.
** Care path design
*** Design and maintain Curated Care pathways, clinical frameworks, and standards that define how Disability care is delivered.
* Ensure pathways are fully enabled through training, guidance, and decision support, not just documentation.
* Conduct environmental scans and integrate emerging clinical, regulatory, and industry trends into both pathway evolution and training strategy.
** Vendor and Provider ecosystem
*** Establish governance models that ensure external providers actively support Medavie’s Curated Care pathways, clinical standards, performance expectations, and metrics.
* Drive accountability, consistency, and quality across the provider ecosystem to support…