Overview
Digital Customer Experience Specialist Jobs in Calgary, Canada at Siemens
Title: Digital Customer Experience Specialist
Company: Siemens
Location: Calgary, Canada
Category:
Enhance customer interactions as a Digital Customer Experience Specialist. Oversee eCommerce operations while collaborating on innovative strategies to improve online customer service and engagement.
In this role, you will manage daily eCommerce initiatives and support key accounts with their inquiries. Your efforts will involve maintaining accurate product data and reporting insights through analytics tools. Collaborating with various teams, you’ll work to strengthen customer-related policies and enhance the digital experience further through comprehensive training sessions.
Key Responsibilities:
• Oversee daily eCommerce operations and initiatives
• Assist key accounts with inquiries and technical support
• Ensure accuracy of product master data information
• Monitor competitors to suggest strategic improvements
• Conduct training on new eCommerce technologies
Requirements:
• Bachelor’s degree in business or related fields
• Knowledge of B2B/B2C eCommerce strategies
• Experience with Power BI or similar analytics tools
• Strong organizational and multitasking abilities
• Competency in Microsoft Office and SAP
Shape the online sales landscape by integrating advanced analytics and improving customer engagement in a vibrant market.
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