Overview
Device Analyst, IMITS Jobs in Vancouver, British Columbia at PHSA
Device Analyst, IMITS
PHSA Corporate
Vancouver, BC
In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
Within the context of the Information Management Information Technology Services (IMITS) lower mainland consolidated area that provides services to Vancouver Coastal Health, Providence Health Care, and Provincial Health Services Authority and other lower mainland consolidated services (VPPL), the Device Analyst reports to the Manager or designate, this is a professional level job that works with independence within a multi-site health care environment. For assigned portfolio, the Device Analyst utilizes a broad based understanding of IMITS supported devices, device and application integration and system relationship; release/change management processes, concepts and tools; and ITIL knowledge in in order to carry out in-depth analysis on complex systems/applications. The Analyst gathers detailed information from clients, completes impact analysis, translates business needs into technical requirements and applies multiple technical solutions to business problems; troubleshoots, problem-solves and analyses system incidents, examines and identifies issues and formulates solutions; and participates on complex large/medium initiatives and projects. Creates and implements detailed work plans, procedures and process, and carries out device testing, evaluation and configuration. Collaborates with IMITS colleagues, clients and vendors as needed. Ensure completion of own work assignments and refers issues to supervisor.
What you’ll do
Respond to system incidents and other tickets via the service desk by performing tasks such as gathering information and feedback from user department, investigating and prioritizing incidents and tickets according to potential impact, analyzing and diagnosing device problems and formulating device solutions, escalating unresolved incidents and tickets as required, and communicating progress on tickets to the service desk, customers, and/or other teams.
Function as an intermediate device analyst by working on complex large/medium initiatives and projects that have a significant impact on client departments by providing advice, reviewing work requests and analyzing requirements and feasibility, identifying conflicting requirements and completing an impact analysis, estimating tasks and timelines, determining staff and bill of materials (BOM) for devices, and calculating cost estimates and making recommendations. Carries out the data and process modeling activities, and develops complete device solution/application(s) and support of the device solution/application.
Develop and implement detailed work plans, sets schedule based on priorities and staff availability/requirements, and prepares project status reports and presentations. Participates in the creation of project charter for client and IMITS sign off, bringing together project resources for discussions, and with monitoring project team’s progress.
Collaborate with, and represents IMITS to, clients and others by methods such as developing and maintaining relationships with clients and other stakeholders, attending meetings to provide input into the operational requirements of the area, meeting with senior …
Title: Device Analyst, IMITS
Company: PHSA
Location: Vancouver, British Columbia
Category:
