Overview
Desktop Support Jobs in Toronto, Ontario, Canada at Swoon
Title: Desktop Support
Company: Swoon
Location: Toronto, Ontario, Canada
Business Title: Desktop Support Analyst/Hardware Asset Management Analyst
Location: Toronto, Ontario
Work Model: 100% onsite
Pay:
T4: 21-23/hr
Top 3 Must-Have Qualifications
- Proven experience in hardware asset management, IT asset lifecycle operations, and supply chain logistics
- Hands-on experience with ticketing systems, intake queues, shared inboxes, and operational workflows
- Familiarity with enterprise tools such as ServiceNow ITSM/Wolken, Airtable, Power BI, Excel, and Office 365
Key Responsibilities
- Manage daily PC lifecycle operations, including IT asset disposition (ITAD), early refresh requests, missing device investigations, Apple ACE requests, and custom hardware requests
- Handle ITSM tickets, shared inbox requests, and intake workflows related to the PC Lifecycle Hub
- Monitor and track hardware inventory across office locations and vendor (VAR) partners
- Maintain and update operational systems, including databases, metadata, and hardware asset records
- Ensure data accuracy through standardization, validation, and cleanup initiatives
- Create and maintain knowledge base articles and operational documentation
- Support User Acceptance Testing (UAT) for lifecycle tools, enhancements, and system updates
- Provide operational support across global regions, including APAC and EMEA
- Generate recurring and ad hoc reports on device orders, deployment timelines, and asset data quality
- Assist with retroactive updates to asset records, including SAP fixed asset alignment
- Maintain laptop standards, peripheral catalogs, and vendor/manufacturer documentation
- Track hardware order details such as ETA, pricing, and supply status
Required Qualifications
- Background in hardware asset management and IT lifecycle operations within a supply chain environment
- Experience with ticketing systems and operational workflow management
- Proficiency with tools such as ServiceNow ITSM/Wolken, Airtable, Power BI, Excel, and Office 365
- Strong data management, reporting, and documentation capabilities
- Experience supporting UAT and validating system or process changes
- High attention to detail with strong organizational and multitasking abilities
- Effective communication skills with the ability to work across cross-functional teams
- Ability to support global operations across multiple time zones
- Experience with SAP or similar financial/accounting systems
- Exposure to vendor and VAR coordination
- Familiarity with hardware catalogs, laptop standards, and peripheral management
- Experience in global PC lifecycle operations is preferred
Interview Process
- 2–3 interview rounds
- Conducted via video conferencing
