Overview
Desktop Support Analyst Jobs in Toronto, Ontario, Canada at LeverageTek Staffing Solutions
Title: Desktop Support Analyst
Company: LeverageTek Staffing Solutions
Location: Toronto, Ontario, Canada
LeverageTek is actively seeking a Desktop & End User Support Analyst (Tier 1) for a 4-month contract with its Toronto, ON-based customer.
Work Location
The successful candidate will be required to work 5 days per week on-site at the customer headquarters in downtown Toronto.
Key Tasks
- Provide first-level technical support to end users, including deskside, remote, and walk-up support
- Manage and resolve incidents and service requests via the ServiceNow ticketing system
- Perform hardware and software troubleshooting for laptops (Microsoft Surface), MacBooks, iPhones, and peripherals
- Image, configure, and deploy end-user devices, including laptops and mobile phones
- Support MDM enrollment and mobile device troubleshooting
- Troubleshoot Google Workspace issues (Gmail, Google Drive, Meet, etc.)
- Perform basic Active Directory tasks, including password resets and account management
- Troubleshoot AV and meeting room technology issues
- Escalate complex incidents to second-level support following established procedures
- Liaise between end users and the Ottawa-based End User Support team for remote ticket resolution
- Maintain adherence to SLA requirements and escalate breaches as required
- Follow established Desktop & End User Support processes and procedures
Key Qualifications
- Minimum 2-3+ years of experience in a service desk or desktop and end user support role, including providing desk-side support
- Hands-on experience with Microsoft Active Directory (password resets, account management), Google Workspace (Gmail, Drive, Meet, Calendar), and end-user device support: Windows, MacOS, iOS (iPhone)
- Familiarity with MDM platforms and mobile device enrollment/troubleshooting
Qualifications
- Post-secondary degree or diploma in Computer Science, Information Systems, or related field (or equivalent experience)
- Experience supporting Microsoft Surface devices
- Familiarity with basic IP networking concepts
- Experience with a ticketing system (ServiceNow preferred; equivalent acceptable)
- Ability to image and configure laptops and mobile devices
- Strong customer service and interpersonal skills; comfortable supporting all levels of staff, including senior leadership
- Ability to work fully on-site 5 days per week
Compensation
Hourly Rate Negotiable
This is an existing position vacancy.
About LeverageTek Staffing Solutions
Founded in 2003, LeverageTek provides end-to-end, cross-functional staffing solutions throughout North America. We are a trusted partner to leading private and public sector organizations and experts in talent solutions that create optimal business outcomes.
Don't let our name fool you. Our roots are in technology, but we are also a proven leader in accounting and finance, sales and marketing, human resources, supply chain, and legal talent acquisition. We offer contract and permanent staffing, executive search, talent mapping, management consultancy, and contractor payroll management.
LeverageTek is an equal opportunity employer. We offer a welcoming and inclusive environment in service to one another, our customers, the candidates we represent, and the diverse communities we call home. We do all of this with kindness, empathy, and respect for each other. LeverageTek is committed to employment equity and creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, religion, gender, national origin, age, disability, and marital status.
Accessibility accommodations are available upon request.
LeverageTek's specialized recruiting professionals use their expertise and our proprietary AI to accelerate connections between top talent and leading companies, while ensuring all screening and hiring decisions remain with our expert human team.
